IBM in the 21st Century: The Coming of Globally Integrated Enterprise (Case Study) By: Shareeki Smith Boston University "IBM in the 21st Century: The Coming of the Globally Integrated Enterprise‚" HBS case 9-308-105‚ October 7‚ 2009 Abstract In this Case Study‚ IBM illustrates a great example of taking a company to a global level by providing great leadership and making great decisions. IBM was able to notice their opportunity to provide their services outside the US and put together a
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1) IBM’s transformation from a “product-centric” to a “service-centric” organisation required investments in a number of key areas. The CEO of IBM at that time was Louis Gerstner Jr. He placed importance on focus‚ speed‚ customers‚ teamwork and execution. Gerstner totally revamped the company’s whole operating procedures‚ from top management to bottom‚ by standardising global core processes‚ centralising the company to leverage its strengths as provider of solutions to customers‚ fixing the core
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IBM ANALYSIS PURPOSE In the following paper I am going to analyze the case about “IBM” and how the company changed its structure in order to develop innovative products and manage successfully its new business as well. In particular IBM moved from a bureaucratic structure with an inflexible hierarchy to a divisional structure that allowed the company to pursue emerging business opportunities and at the same time continue to develop businesses were mature and well established‚ and business were
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Few companies have had such a long history of ups and downs as IBM. What were some of the keys to its recent success? Can its plan to solve some of the world’s most challenging problems succeed? Why or why not? International Business Machines‚ abbreviated IBM and nicknamed "Big Blue"‚ is a multinational computer technology and IT consulting corporation. IBM manufactures and sells computer hardware and software and offers infrastructure services‚ hosting services‚ and consulting services in areas
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BUSINESS MACHINES (IBM) 2 IMPORTANCE OF HISTORY IN MANAGEMENT 3 THE IMPORTANCE OF TECHNOLOGY IN ECONOMIC DEVELOPMENT 4 JOHN AKERS WAS A PRACTITIONER OF SCIENTIFIC MANAGEMENT 5 HOW BUREAUCRACY IN IBM RESULTED TO INEFFICIENCY 7 HENRI FAYOL’S PHILOSOPHY 10 THE MAIN LEADERSHIP PROBLEMS IN IBM 13 OTHER MANAGEMENT ISSUES/LESSONS IN THE CASE 15 SIMILAR CASE – UCHUMI SUPERMARKET 16 SUMMARY OF INTERNATIONAL BUSINESS MACHINES (IBM) In the early 1900s
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Case Study: The Evolving Strategy at IBM IBM was a strong company in the 1970’s but as time went by‚ the company culture failed to keep up with the time‚ focusing on consensus decision making. Strong Culture throughout the 1970’s allowed them to be successful‚ add values in consensus decision making and allows everyone to add input. Eventually they were able to comeback. On the other hand‚ they failed to keep with the times; company has history of slow confrontation of new technological approaches
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SUBMITTED BY: SWATI AGARWAL ROLL NO-01 PGDB-IB STRATEGY CASE STUDY: IBM Q1. Outline the relevant trends in IBM"s external environment which could have prompted its then CEO to consider long term changes in IBM’s business portfolio. Ans.) IBM’s CEO Samuel J. Palmisano‚ was considering a change in long term change in business portfolio in terms that instead of just using in-house resources for merely selling and servicing technology‚ they could help big conglomerates
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customers) - Right investment to S/360 - Success of PC - Great reputation -> attract top talent Factors led to its problems during the late 1980 and earry1990s: - Did not keep in touch with customers - Didn’t understand market need (fewer purchase IBM mainframes) - Marketing effort missed the mark - Turf battles between autonomous divisions - Spending too much on fixed cost (building‚ data processing cost‚ ..) - Management IT problems such as poor internal IT problems - Products complexity and
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and key issues the case is trying to address. IBM provides business and IT solutions to help clients become more efficient and competitive. They use 5 major lines of business; global business services‚ global technology service‚ system and technology‚ software‚ and global financing. IBM transformed the knowledge sharing approach so that the access to information is easier for their employees. In so doing quicker service for their clients. 2. Provide your analysis of the case regarding approaches
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IBM Corporation In the seven years (since 1994)‚ that Lou Gerstner has reigned over IBM‚ the company’s earnings per share have increased an average of 27% per year. This remarkable increase in earnings‚ has not gone unnoticed by the securities markets. Indeed‚ the company’s market value has grown from less than $30 billion to over $200 billion during this period. Use the following financial statement data to: 1. Decompose IBM’s ROE and discuss the factors (and trends) that contribute to Big Blue’s
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