Leontios Filotheou 36 Parthenonos Street‚ Apt 203 Strovolos 2021 Nicosia Cyprus +357 99 611079 Leontios.philotheou@cytanet.com.cy Paper presented at the 2007 POMS College of Service Operations ABSTRACT In this paper‚ the results of a study using an adapted version of Parasuraman et al’s (1988) SERVQUAL questionnaire‚ administered in three‚ 4* hotels in Cyprus to samples of both guests and hotel staff‚ will be presented. The aims of the survey were to identify shortcomings in the
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THE DETERMINANTS OF THE NUMBER OF HR STAFF IN ORGANISATIONS: THEORY AND EMPIRICAL EVIDENCE JOS VAN OMMEREN CHRIS BREWSTER Cranfield School of Management Cranfield Bedford MK43 0AL UK E-mail: J.Van_Ommeren@cranfield.ac.uk. Tel: + 44 (0) 1234-751122; Fax: + 44 (0) 1234 751276. April 1999 ABSTRACT The current paper develops a range of hypotheses about the determinants of the human resources staff ratios in organisations and tests them using empirical survey data from European organisations
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managers”‚ International Journal of Manpower‚ Vol. 27‚ No. 3‚ p. 251 – 273. Accessed from: http://eresearch.qmu.ac.uk/265/ Repository Use Policy The full-text may be used and/or reproduced‚ and given to third parties for personal research or study‚ educational or not-for-profit purposes providing that: • • • The full-text is not changed in any way A full bibliographic reference is made A hyperlink is given to the original metadata page in eResearch eResearch policies on access and re-use
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resources and learning and development (HR/L&D) within an organisation and the environmental context. By the end of this unit the learner will have developed their understanding of how HR activities support an organisation’s strategy and assist the achievement of business objectives and how these are shaped by internal and external factors. This unit is suitable for persons who: are aspiring to‚ or embarking on‚ a career in HR/L&D are working in the field of HR/L&D in a support role and wish to
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MME 3271 Engineering Management 1 Section 1 CASE STUDY 1: Decision Analysis Company Name: | Group Members: No. | Student Name | Matric No. | 1.Leader | | | 2. | | | 3. | | | 4. | | | 5. | | | Case Study report | Marks | * Part 1: Decision tree | | * Part 2: Recommendation if market research is not available | | * Part 3: Decision strategy | | * Part 4: Recommendation for market research | | * Part 5: Additional information | |
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professional experience in human resources (HR) and may have done their A levels a long time ago. 4. Programme aims: The programme aims to: • • • • Provide a stimulating and challenging learning experience for those who want to develop a career in the human resource management; Provide a rigorous HR syllabus that is based upon the Centre’s research expertise; Develop students’ (working adults’) underpinning knowledge for continuing professional development in HR; Enable students to combine research
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Abstracts 1. A report on motivation 2. A report on recruitment and selection 3. A report on training effectiveness 4. A report on Conflict Management 5. A Study on Role of Recruitment and Selection 6. Performance appraisal at accenture 7. An overview of HR process & attrition analysis 8. Analysis of performance management at NDPL 9. A report on Bonus Act 1965 10. Business Communication - Effective Listening 11. Channel Development at MAX New York Life 12. A
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Strategic Principles Individual Project AN ANALYSIS OF THE MOYO CASE STUDY Introduction: Yu (2004‚ p. 300) state international hospitality corporations develop strategic marketing guides for expansion in foreign countries. Strategic marketing takes a global and long term view in planning objectives for overseas operations. Environmental scanning is used by hospitality firms
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However‚ they achieve both efficiency and high levels of service at the same time. This is possible because part of the Sacrificial HR Strategy is the deliberate‚ frequent replacement of employees in order to provide enthusiastic‚ motivated customer service at low cost to the organization. The paper describes a multiple-case analysis of four call centers and the Sacrificial HR Strategy they used. The contingencies leading to the appearance of this strategy are discussed. 2 Introduction The opposing
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Harvard Case Study Analysis What is an ANALYSIS? analysis Function: noun Inflected Form(s): plural analy·ses \- s z\ Etymology: New Latin‚ from Greek‚ from analyein to dissolve (from ana- + lyein to loosen‚ dissolve) + -sis -1 : separation or breaking up of a whole into its fundamental elements or component parts 2 a : a detailed examination of anything complex (as a novel‚ an organization‚ a race) made in order to understand its nature or to determine its essential features : a thorough study
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