of the society in which it operates. Starbucks has been concerned with social responsibility in its overall corporate strategy basically since it was founded. Their strategy is largely due to Howard Shultz‚ one of Starbucks’ founder who has held job titles such as director of retail operations and marketing‚ chairman‚ and CEO. He once said‚ "We are not in the coffee business serving people‚ but in the people business serving coffee." Shultz and Starbucks realize that social responsibility cannot
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1970’s. Howard Schultz certainly never anticipated creating a brand that has become the largest coffeehouse company in the world. Starbucks has dominated the world with its aromatic and fine quality coffee beans. It is not just a mere coffee house‚ it is a brand‚ a lifestyle‚ a culture and most evidently‚ it is an iconic figure‚ an identity. (Koehn 2002) This essay shall introduce Starbucks as a renowned brand in contemporary society‚ its origins as a coffee roaster and the making of Starbucks. Then
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inherent in Howard Schultz’s concerns? There are some Human Resource Management issues inherent in Howard Schultz’s concerns. The first issue is to develop a performance management system that makes clear to employees what is expected of them. This system will also assure line managers and strategic planners the employee behavior will be in with the Starbucks goals. Another issue is using available technologies to find and hire competent‚ committed employees that embody the Starbucks image. These
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You might have heard of this giant company by the name Starbucks. Howard Schultz‚ CEO of Starbucks‚ had a significant role in the company’s growth. Starbucks has steadily dominated the coffee market and has even extended to being a 3rd home for many of its consumers. Based in Seattle‚ Starbucks had significant competition when it opened its first store in the Pike Place market in Seattle‚ yet still managed to become superior. Starbucks used new advertising tactics and presented a unique experience
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Howard Gardner viewed intelligence as ’the capacity to solve problems or to fashion products that are valued in one or more cultural setting’ (Gardner & Hatch‚ 1989). Howard Gardner initially formulated a list of seven intelligences. The first two have been typically valued in schools; the next three are usually associated with the arts; and the final two are what Howard Gardner called ’personal intelligences’. The Seven Intelligences Gardner stated is the following: • Linguistic Intelligence-involves
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Starbucks Case Study History of the company The story of Starbucks started in 1971 when 3 friends who like fresh coffee decided to open a coffee shop where they selled fresh roasted‚ gourmet coffee beans and brewing and roasting accessories. But things changed from the 80s when Schultz is hired as head of marketing. He revolutionated the company’s concept and by the way its future. After a trip to Italy‚ where he was amazed by the special atmosphere in coffee houses. Then he convinced
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Lagarde Mae Ann A. Mejica Shiela May Y. Quilantang COBE4A/ COMK Starbucks: Delivering Customer Service Case Study I. Summary of the Case The Starbucks was started with the three coffee fanatics with Gerald Balwin‚ Gordon Bowker and Ziev Siegl in 1971. They open a small coffee shop in Seattle’s Pike Place Market. The shop was specialized in selling whole Arabica beans to a niche market of coffee purist. Howard Schultz joined the company in 1982‚ and‚ after a trip to Milan‚ advised
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Starbucks is part of a global empire that is continuously growing and which offers a new institution of business thinking. Their way of thinking positioned them on a unique level by the way of which they conduct their business. They incorporated fresh new thinking into strategic‚ tactical‚ and operational planning. The company developed a structure that encompassed both horizontal and vertical growth‚ with control mechanisms set in place. Even with setting such a high standard of business‚ there
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Behavior and Communication of Starbucks Starbucks the company of specialty coffee‚ focused on its work environment‚ partners‚ customers‚ and brand. This commitment to the partners in turn fosters a better line of communication‚ internally‚ and an external commitment to strong values. Organizational culture Many companies have an innovative culture and others have an outcome-oriented culture. However‚ Starbucks has a culture focused on its employees (partners). Their mission is “To inspire
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SWOT -Opportunities One of the opportunities presented to Starbucks is the growth in coffee market. In the United States‚ specialty coffee sector accounts for approximately 15% of the total retail coffee market which is equivalent to $21billion. In 2005‚ the retail coffee market was valued to be around $23billion and specialty coffee accounted for nearly 45% of the market and was still expected to grow. Starbuck has a 40% market share in the specialty coffee sector which provides an indication
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