SHC34-3.1 Describe how to respond to Complaints In all settings you work in‚ there will come a time when a situation may arise and as a practitioner‚ you will have to respond to a complaint‚ either made by a parent‚ carer or a colleague and the complaint made can be about you‚ something you have done or a colleague you work with. As a practitioner‚ it is very important that one knows how to professionally respond and react to complaints made in the work setting and one of the first things to do
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To: donald@fancymail.co.uk From: info@tivoli.dk Subject: I feel sorry to hear that your family trip to Tivoli turned out to be a disappointing one. It is true that only 11 of the 24 various entertainment rides were running on that day unfortunately due to the technical failures of the machines. By further checking the entertainment rides we found that we could not risk using the machine that day and had to change some parts for the machine to run again. We couldnot inform at the entrance
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RED VELVET CHEESECAKE INGREDIENTS Two (8-ounce) packages cream cheese‚ at room temperature 2/3 cup granulated white sugar Pinch of salt 2 large eggs 1/3-cup sour cream 1/3-cup heavy whipping cream 1-teaspoon vanilla extract RED VELVET CAKE: 2 1/2 cups all purpose flour 1 1/2 cups granulated white sugar 3 tablespoons unsweetened cocoa powder 1 1/2 teaspoons baking soda 1-teaspoon salt 2 large eggs‚ at room temperature 1 1/2 cups vegetable oil 1-cup buttermilk 1/4 cup (two
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LO 4.1 Confidentiality is about respecting people’s rights to a private life. In a childcare setting‚ certain information is required from parents (or carers) about themselves and their children‚ like telephone numbers‚ address and child health information. It is important that this information is kept securely and only accessed by the relevant people. This kind of information is called ‘confidential’. Sometimes parents‚ carers or children will give us information that is of a personal nature
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How important is it to maintain confidentiality in a childcare setting? When in a childcare setting it is vital to maintain confidentiality in different areas not just for the Child’s welfare but the families as well! Confidential information must not be shared outside of the setting E.G family or friends. The following examples are to be kept confidential; enrolment forms‚ family’s health insurance information‚ health screenings and records‚ including immunization records‚ emergency contact information
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Develop Procedures and Practice to respond to Concerns and Complaints Outcome 1 Understand the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own home We have to follow many guidelines within my home. The main ones are as follows: National minimum care standards for children’s homes. OFSTED requirements. Every child matters
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Introduction: As part of our QQI FETAC level 5 course in childcare I must complete certain course assignments. Legislation: Legislation is law which has been promulgated by a legislature or other governing body‚ or the process of making it. (Another source of law is judge-made law or case law.) Before an item of legislation becomes law it may be known as a bill‚ and may be broadly referred to as "legislation" while it remains under consideration to distinguish it from other business. Legislation
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Natalie Cutts NVQ5 Develop Procedures and Practice to Respond to Concerns and Complaints 02/03/2015 Understand the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints 1.1 Identify the regulatory requirements‚ codes of practice and relevant guidance for managing concerns and complaints in own area of work The complaints procedure for my organization outlines the following aims: To ensure that its complaint procedure is properly and effectively implemented and that
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COMPLAINTS Units Covered: SCH34 – 2.3 3.1‚ 3.2 Where is the information stored in the workplace? Has the policy/information been reviewed? Yes Has there been any identified changes? NoWhat? Summarise your current Legislation/Guidelines/Procedures: Include: What issues could cause conflict? How would you respond and what action would you take? Who would you contact for support and advice? Example of potential conflict or dilemma: A child wants to go outside and play‚ but it is raining and
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Exclusion Criteria for Childcare and Childminding settings recommended time to be kept away from daycare and childminding Main points • Any child who is unwell should not attend‚ regardless of whether they have a confirmed infection. • Children with diarrhoea and/or vomiting should be excluded until they have had no symptoms for 48 hours after an episode of diarrhoea and/or vomiting. • Coughs and runny noses alone need not be a reason for exclusion but if the child is unwell they should not
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