Executive Summary Two Wheeled Oracle is a bicycle based courier service in Portland‚ Oregon‚ catering to law firms. The Oracle can transport documents as well as small parcels to clients‚ other law firms‚ as well as transport and file documents with the clerk of courts. Law firms will be the primary group of customers and the only one targeted‚ non law firm customers will be served as well‚ but will not be targeted. The Oracle will offer reliability and industry insight to law firms‚ enabling it
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A REPORT ON EXPRESS LOGISTICS MARKET Objective of Research This report attempts to understand the express logistics industry from the perspective of both‚ India and Globe. The broad objective of the study is to understand the Players involved in the business of express logistics‚ the factors which helped the industry grow and other factors affecting the industry. Methodology used for the study Secondary data is used for the study. Various websites and portals on the internet
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1. The core competencies of the Federal Express are the brand name which it has leveraged throughout the years. The innovation to the idea of delivery systems. The technology it uses to address the various issues in the supply chain and also the Information technology which it had mastered which has decreased its delivery problems. The use of technology and IT systems has been useful in the production and integration of virtual networks. The innovative approach in tracking and conveying messages
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PERCEPTION ABOUT THE PROFESSIONAL COURIER SERVICE Submitted by: PANDIARAJAN.P (Reg.No: 3511010488) A project report Submitted to the SRM SCHOOL OF MANAGEMENT FACULTY OF ENGINEERING AND TECHNOLOGY SRM UNIVERSITY KATTANKULATHUR In partial fulfillment of the requirements For the award of the degree Of MASTER OF BUSINESS ADMINISTRATION BONAFIDE CERTIFICATE Certified that this project report titled “A Study on the Customer perception about the professional courier services ‚Chennai” is the
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What is TQM? TQM is an intervention process that focuses on continuous improvement. Top management must actively support it. Every department in the organization must be involved. TQM must be a part of the company culture. Suppliers and customers must be a part of the process. Products and services need to be done faster‚ and they need to be right the first time. GxP”‚ a general term for the Good Practice quality
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A detailed case study of Federal Express Logistics Management Submitted to:Meenakshi Negi | Submitted by:Chandan SinhaCharu SinghGagandeep KaurGaurav Sharma | FedEx is a supply chain company. We are very cognizant of trying to make our customers’ supply chain more efficient. But‚ at the same time‚ we became very focused on our internal supply chain." - Edith Kelly-Green‚ Vice President and Chief Sourcing Officer‚ FedEx Corporation. "FedEx’s Supply Chain Services represents the best of the best
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INTRODUCTION Courier services began during the late 19th and early 20th centuries‚ with small companies running them in a handful of cities across the US. Few homes had telephones and personal messages had to be carried by hand. Some early companies provided delivery of luggage and other packages. With the rise of large retail and department stores in the early twentieth century‚ package delivery services became more popular. The services grew over the next several decades. Courier companies traditionally
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Federal Express Quality Improvement Program The leading company in express airfreight shipments is seeking to maintain its superiority in an increasingly competitive global market place. The case describes how FedEx has used information technology to enhance the reliability of its service and add extra features for customers. The case also describes the FedEx ’s efforts to improve service quality in the U.S.A.‚ including new measurement techniques‚ training‚ and "internal marketing". With the company
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Assignment 1: Courier service Whether it is a business consignment or personal items that need to be sent quickly‚ the first thing that comes to our mind is Courier Service. Courier service plays a big role in daily routine in current lifestyle. Information flow from the Order to Delivery An order forms the basis for the information flow in a logistics system. It has three principal functions - it creates a flow of information that precedes the goods‚ accompanies them and
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2. TABLE OF CONTENTS S. # | | Topics | Page # | 1 | | Executive Summary | 2 | 2 | | Introduction of Pakistan Railways | 3 | | 1.1 | History | | | 1.2 | Mission Statement | | | 1.3 | Vision Statement | | | 1.4 | Scope of Pak Railway | | 3 | | Body of Report | 5 | | 2.1 | Fish Bone Diagram | | | 2.2 | Graph of Productivity | | | 2.3 | Check List for Corporate Strategy | | | | Services and Products | 6 | | 3.1 | Customer Contact Matrix | | | 3
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