and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
Premium Attention Understanding Talk radio
administrators to fill out the rating forms properly? Why? Why not? What additional actions (if any) do you think will be necessary? No‚ I think the experts’ recommendations will not sufficient to get most of the administrators to fill out the rating forms properly because: -The administrators might be biased and convince to rate “excellent”. They are difficult to change their performance appraisal. They were afraid that many of their secretaries would leave for attractive jobs in the private sector
Premium Human resource management Platonism Ranking
has been achieved by firms practicing TQM. Try to assess what TQM Means for Benihana of Tokyo business model and what are the expected benefits of TQM implementation at it? TQM places quality responsibility on all members of the organization; this is opposed to the earlier models of ‘quality control’ where such responsibility was effectively confined to one particular organizational sector. So considering this‚ for Benihana restaurant it is not only the responsibility of the top management Rocky but
Premium Service Service system Quality management
1. Where do you see Benihana has the most advantage? And what allows it to achieve such advantages? Percentages Dollars/yr. Typical Benihana restaurant $1‚300‚000 $910‚000 $390‚000 $273‚000 $78‚000 $949‚000 $130‚000 $130‚000 $65‚000 $162‚500* $461‚500 $30‚000 $431‚500 $215‚750 $215‚750 $245‚750 1.2 years Sales and costs (percentages are relative to gross sales‚ unless stated otherwise) Gross sales Food sales Beverage sales Food cost‚ % of food sales Beverage cost‚ % of beverage sales Gross profit
Premium Restaurant Generally Accepted Accounting Principles Food
Case study: Benihana of Tokyo Benihana of Tokyo has been very successful for the last 40 years since 1964. From a small restaurant‚ it has developed into a chain of themed restaurants. The success of Benihana has been attributed to the superb total quality management (TQM) process especially in maintaining the overall exotic ambience and the high quality food provided. All these strengths contribute to providing an unforgettable dining experience to its consumers and are reflected in their ability
Premium Restaurant Total quality management Quality assurance
corporation is a well known computer company incorporated in 1984. Dell Computer Company is the pioneer of the highly publicized business model called "Direct Model" in the personal computer industry. It had launched a method which attracted millions of customers across the world starting from personal use to small and medium size corporation use. Dell customized its computers to the individual need. 1) Describe and analyze Dell’s process strategy (management philosophy‚ efficiencies‚ bottlenecks‚ supply
Premium Dell Japanese cuisine Sushi
What is the Benihana concept? Rocky Aoki developed the Benihana concept by modifying the normal American dining experience from a job shop operation to a communal dining batch processing operation. The processing model is designed to make the process as efficient as possible‚ reduce scrap‚ minimize wait times‚ and wait times in queues and between processes to effective parts of the process itself. A customer enters the restaurant and is placed into the queue in preparation for processing.
Premium Operating expense Expense Earnings before interest and taxes
BENIHANA - CASE QUESTIONS / DISCUSSION _WHAT ARE THE DIFFERENCES BETWEEN THE BENIHANA PRODUCTION PROCESS AND THAT OF A TYPICAL RESTAURANT?_ The key difference was the way in which food was prepared. During the time period of the case Teppanyaki style dining was unknown in the United States. In this model‚ food was prepped table side by a chef instead of a kitchen in back. In this setup‚ customers were entertained with a "dinner show" and were able to see their (foreign/exotic) meal being prepared
Free Restaurant Food
[pic] ASSIGNMENT FRONT SHEET Course Title: M921- Managing Service Operations in the Evolving Business Environment Faculty: A. Gervaix Student Class: MBA - group B Assessment Title: Benihana Simulation Analysis Due Date: September 21‚ 2012 Due Time: Midnight Word Count: Statement of Authorship I certify that this assignment is my own work and contains no material which has been accepted for the award of any degree or diploma in any institute‚ college or university
Premium Time English-language films Present
The Benihana simulation allows you to become the ultimate decision maker with many of the large aspects of the restaurant. The simulation forces you to think about the size of the bar and seating area‚ whether or not you will batch the patrons‚ how quickly you would like to get your patrons in and out of the restaurant‚ how much money you should spend on advertising and how to spend that money. I think this simulation was a great way to help one focus on how to optimize the factors involved in
Premium Time Term Revenue