on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer‚ terms & conditions
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HOW TO TALK TO THE CUSTOMER OVER THE PHONE Customer service in the telemarketing industry is primarily imparted through the phone. Hence‚ customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agents phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls when a "hello" is traditionally used to start the call at the receiving end‚ customer phone calls should be given
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for business success (Jones et al 2000). How is consumer satisfaction related with their loyalty has been likely the most important issue in consumer behaviour for ensure a long-term success in a marketing strategy (Pappu et al 2006). The literature and researchers suggest that there is a strong relation between product satisfaction and brand loyalty‚ but always highlighting their relation as a unidirectional relationship. In other words‚ product or service satisfaction has a direct relationship with
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those concepts in reality. To gather a more hands-on experience‚ we conducted process analysis on the process followed by Citibank‚ N.A. to provide pay link service to its customers. 1.2 Goal of the Project: The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients. 1.3 Scope of the Study: Here for the ease of understanding we have taken only Gulshan Branch‚ though the same process is followed by Dhanmondi
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JOHOR EDUCATION DEPARTMENT MINISTRY OF EDUCATION MALAYSIA ADDITIONAL MATHEMATICS PROJECT WORK 2013 SOLUTION OUTLINE PART A Monthly Income (RM) Number of Family Members Categories Allocation of Income (RM) Allocation of Income (%) 3000 6 Food 900.00 30 Utility 660.00 22 Transportation 450.00 15 Education 300.00 10 Recreation 150.00 5 Others 540.00 18 Total 3000.00 100 (i) Example : Pie Chart‚ Bar Chart and Line Graph. (ii) Mean METHOD 1 = RM
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affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profit
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Commerce Topic: How can social media be used to improve customer care? How can organisations improve their advertising and marketing strategies as a result? Give examples. Word Count: 1347 words excluding references Date: 11 April 2013 How can social media be used to improve customer care? How can organisations improve their advertising and marketing strategies as a result? Give examples. Customer care is the provision of service to customers before‚ during and after
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Colloquium on Computing‚ Communication‚ Control‚ and Management Study on the Impacts of Service Quality and Customer Satisfaction on Customer Loyalty in B2C E-commerce Yangcheng Hu Department of Management Engineering Nanchang Institute of Technology Nanchang‚ China hyczju@126.com Although‚ a number of studies have documented the relationship between service quality‚ satisfaction and loyalty in traditional service industries and e-commerce settings‚ theoretical foundations as well as empirical
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bc120087 Diploma of management Bsbcus501c task 1 Introduction about customer service :hi my name is john and I am working in restaurant as a customer service . main customer skill is good communication skill ‚speaking ‚ listening ‚respect to customer‚understand to everything like ur reatsurant dishes Performance objective:first thing is good communication skill and all staff have knowledge like how to treat the customer and understand rthe everything about ur restaurant . Make sure the wait
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It produces various auto parts stores who employs approximately 900 employees and 150 managerial and administrative personnel. Johnny Bennett is the founder and president of Flashy Flasher Inc‚ producing only cable assemblies in his garage that is how he initiated his company. With ambition‚ commitment and reliability in the quality of the product‚ Mr. Bennett managed to enlarge his business into a hefty enterprise now supplying over 90 auto parts stores which has been a success for the enterprise
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