EFFECTS OF INFORMATION TECHNOLOGY ON CUSTOMERS’ SATISFACTION IN NIGERIAN FINANCIAL INSTITUTIONS. By ERNEST E. INYANG‚ A. D. O. OTONKUE AND JUDE U. BASSEY ABSTRACT Information technology may be considered to be the harnessing of electronic technology in its various forms to improve the operations and profitability of the business as a whole. Information Technology provides significant improvements with facilities such as word processing (improving secretarial‚ typing and some reprographic
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in Introduction to Information Systems Management 1 Today’s Business Environment • Characterized by: − Rapid Change − Complexity − (Social) Global Economy − Hyper-competition − Customer Focus • Businesses face pressure to produce more with fewer resources Organizational Responses • • • • Pressures provoke proactive and reactive organizational responses. Business responses to pressures may involve use of Information Technology and Information Systems. In some cases
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CONTENTS 1 The Business 1a) The business idea 1b) The Product range 1c) Merits of the idea 1d) Business objectives 2 Market Analyses 2a) At the macro level 2b) At the micro level 2c) The market response to the idea 2d) Target market/ market opportunities 2e) The competition 3 Marketing 3a) Marketing policy 3b) Marketing policy 3c) Selling activities 4 Production 4a) The logistics 4b) Production capacity 4c) Suppliers 4d) Contingency 4e) Health regulations
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INTRODUCTION: Technology in today’s modern environment plays a major role in all aspects of society‚ with widespread use in a majority of industry and business sectors. In today’s global economy many industries have to invest heavily in Information technology in order to keep its competitive advantage and to ensure they will be able to compete with competitors who now operate within a global economy. It can be said that there is an established trend within the financial services sector of
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force? Pervasive‚ encourages innovation Improve business processes – allows businesses to use new tools to analyse data Cash study: Synergy Sports Technology Problem: lack of hard data usable in decision-making processes; costly and competitive market Solution: developed new system – collects and organises data using video clips of games Rise of digital firm Significant business relationships are digitally enabled and mediated Core business processes are accomplished through digital networks
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TUTORIAL-4 1. How has Amazon used technology to revamp the bookselling industry? Amazon uses technology envelop in search engine of a website. The company captures comments and recommendations of buyers for site visitors to read and also recommends which book to buy. The website captures all the information of the customer such as what pages they are looking at‚ how much time they spend on site‚ no of visitors etc. This information is used by the company to evaluate buying and selling patterns of
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Running head: Information Technology vs. Information Systems Information Technology for Managers John Alexander Keys to Information Technology Abstract 1. In your own words‚ define the terms "information technology" (IT) and “information systems” (IS) and explain their components and infrastructure. Why is it important for a manager to be involved in IT and what are the critical responsibilities for the manager? 2. Case Study (discuss the case and answer questions at end of case):
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The findings of a review of trends in health care delivery that are associated with innovations in electronic communications are topic of discussion in this paper. The review focuses on four specific issues. The first issue concerned the ways in which electronic communications may be applied effectively as an external delivery mechanism in the communication of patient-specific information. The second issue centered on the impact of distance-delivery on the effectiveness of health care. The third issue
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The business landscape changes so quickly. It is a very challenging world. The key forces are always customers‚ competition and change. The ever changing business environment forces businesses to continue to push forward and to reinvent revitalize and resize by Business Process reengineering. BPR is a business strategy. It focuses on the analysis and design of workflows and business processes within a business. It aims to help businesses fundamentally rethink how their work is done and this is
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Management Of Information Technology B0049HNHN0812 BA1 (August 2012 ) SHARON YULL TABLE OF CONTENTS term of reference 2 Introduction 2 task # 1.0 DISCUSS E-COMMERCE AND M-COMMERCE 3 2.0 ANALYSE THE E-COMMERCE AND M-COMMERCE 4 3.0 “PURE CLICK” AND “BRICK AND CLICK” 6 4.0 CASE STUDY: E-COMMERCE IN ORGANISATION 7 Conclution 10 reference 10 appendices 11 term of reference This report is based on course work and it is commissioned for Sharol Yull. Introduction This report
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