HOW TO BUILD GREAT CUSTOMER RELATIONSHIPS LIKE A EXPERT WE WILL AIM ON: Apple Samsung Lenovo THE REASON WE CHOSE THE ABOVE COMPANY Huge electronic devices companies (There are reasons why they are huge) Same products – Computers and Laptops (In order to be the best‚ they need to compete by gaining “Customers’ Loyalty”-Which is gaining through great customer relationships.) WHY IS IT IMPORTANT TO HAVE GOOD CUSTOMER RELATIONSHIP http:// businesscasestudies.co.uk/business-theory/marketing/why-cu
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Harley-Davidson Mini Case Question 1 The international business environment that Harley-Davidson faces includes several challenges and obstacles. These challenges include trying to increase sales in nations that already offer well-known brands of motorcycles at cheaper costs. Besides having to compete with local brands‚ in places such as Europe each specific country may have different preferences on styling‚ size‚ and the type of performance. Other obstacles include high tariffs in some emerging
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Strategic Audit of Harley-Davidson Case 16 Strategic Management MGMT 436 Group 5 Current Situation (Jw Hayes) A. Current Performance 2008 Revenue 2008 $5.59 billion down from $5.73 billion in 2007 Net Income $654.7 million down from $933.8 million in 2007 Earnings per stock share $2.70 down from $3.74 in 2007 Motorcycles sold 303‚470 down from 330‚619 in 2007 http://investor.harley-davidson.com/ReleaseDetail.cfm?ReleaseID=360949 B. Strategic Posture Mission We ride
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and cyclical motorcycle business‚ Harley-Davidson attempts to expand capacity without taking on further debt. Thus‚ it would expand capacity first through internal process improvements and restructuring‚ and externally only if needed. • Timing – In 1992‚ production capacity was increased from 75‚000 to 100‚000 after an internal expansion project. In 1995‚ a further capacity expansion was planned in response to the growing motorcycle market. • Type – Harley-Davidson has plants capable of producing
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Final Recommendations pg 3 1 Introduction Harley-Davidson Motorcycles have been around for just over 100 years. They became popular after World War II and had continued success until the 1970’s when the company was sold. In 1981 a group of executives bought the company and turned it around into what it is today. Harley-Davidson has had some hard times and some images to shed to get to where it is now‚ but it has been and are still
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1. Historically‚ how did Harley-Davidson manage to dominate the U.S. market? How did it do so and what were its sources of competitive advantage? And starting in the 197-s Harley Davidson got into trouble‚ what change? Internally? Externally? 2. What were the major ingredients of the Harley-Davidson’s transformation process? What elements seemed to you to be the most important? What three or four lessons summarize the experience of Harley Davidson? 3. What are Harley’s current sources of
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Transforming Harley-Davidson Harley-Davidson Background Harley-Davidson was founded in 1903 by Arthur and Walter Harley and William Davidson. During its first years of existence the company experienced an enormous amount of growth. Harley-Davidson gained its popularity two ways. The reputation of the firm was linked to Davidson riding Harley’s motorcycle to victory in a 1908 race. The second reason‚ even more important‚ was by providing innovations to marketed products such as the V-twin engine
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OVERVIEW/PROBLEM STATEMENT The following are the problems of Harley Davidson 1. Declining market 2. Poor economic climate 3. Competition from Japanese manufacturers 4. Poor quality of products 5. Young Generation not buying the product COMPANY PROFILE The Davidson brothers‚ William D.‚ William S.‚ Walter and Arthur founded Harley Davidson‚ Inc. in 1903. In the first year‚ only three motor cycles were produced. In 1904 production increased to eight motorcycles. Company present office is located
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Company Overview Harley-Davidson Motor Company (HDMC) is one of the world leaders in the production‚ marketing and servicing of motorcycles in the US and throughout the world. The company manufactures a range of motorcycles and has established a network of dealerships in the US and overseas‚ and has a series of merchandising and selling strategies‚ including a growing financing business. The company is headquartered in Milwaukee‚ Wisconsin. In terms of distribution of revenue‚ Harley-Davidson’s worldwide
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Endurthy Date : Feb 4‚ 2006 Topic : Harley-Davidsons Strategic vision‚ company objectives‚ and overall strategy 1. Summary of the company business model betwen1994 2003: Harley-Davidson is the 100-year-old‚ leader in manufacturing and selling motorcycles. Good relationships‚ continuous improvement‚ employee and management involvement‚ team building or employee training and empowerment are not just words out of a management book for Harley-Davidson. Only by adopting those management techniques
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