How does an organization create customer value? Marketing experts Don Peppers and Martha Rogers said: “Without customers‚ you don’t have a business.” It is such a simple‚ nevertheless‚ a scary thought. We live in a world of consumerism‚ in which the customer’s wants and desires greatly exceed their basic needs. Even though many see this concept as a threat to modern world society‚ it has created the extremely competitive marketplace for businesses. The companies are competing everyday to win over
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Create a Customer Centric Culture Table of Contents Cover page .…………………………………………………….…….……….1 Table of Contents .....…………………………………………………..…………….2 Abstract …..…………………………………………….………………….3 Define the customer service culture ……………6 Communicate the culture …..……….10 Recruit to grow the culture ….….…….14 Empower Employees .…………..19 Visible and Accessible ….………..23 Recognize and reward action …………...27 Conclusion …….……
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An organization creates value by converting inputs into outputs. It takes several resources such as raw materials‚ machinery‚ information‚ knowledge‚ human resources‚ money and capital as inputs and applies appropriate production and transformation processes at the conversion stage to produce finished goods and services. Consumers purchase these goods and services to satisfy their needs. The environment‚ in which an organization operates‚ affects stages in the value-creation process
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Lecture 4 Organisational Culture and Change [Stephen P. Robbins & Mary Coulter‚ 2012‚ Management‚ 11th Ed.‚ Pearson‚ Essex‚ England] 1. What is organizational culture? 2. Strong cultures 3. Where culture comes from and how it continues 4. How employees learn culture 5. How does culture affects managers 6. Changing organizational culture 7. Current issues in organizational culture Note: This topic represents the managers’ internal environment‚ thus‚ is a continuation of Lecture 3: The
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responsiveness" rather than settling for the limitations of either strategy. The transnational strategy also strives for local responsiveness and external flexibility within the foreign subsidiaries at the cost of integration. The transnational strategy creates a mutually dependent relationship between the central hub and foreign subsidiaries‚ thereby empowering both worlds. The strategy also becomes difficult to implement due to its conflicting nature. Most firms find it difficult to implement transnational
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Management Essay Organization Culture Introduction: In this essay‚ I will firstly discuss the issue of culture metaphor developed by Morgan in 1986; secondly‚ the effect of organization culture on the design of organization structure and national culture on organization culture will be analyzed. Lastly‚ I will comment on the ways of power exist in an organization. Culture metaphor There are many theories and perspectives people can take to study and design an organization. Since it is a
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Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context Dr. Raid. M. Al-Adaileh Assistant Prof. Management Information Systems Department of management information systems Faculty of Business – Mutah University/ Jordan B.O.Box (7) - postal code 61710 radaileh@mutah.edu.jo Tel: 00962 777526396 Muawad S. Al-Atawi Saudi Telecom mataw@stc.com.sa Tel: 00966506580856 Organizational Culture Impact on Knowledge Exchange: Saudi Telecom Context Abstract Purpose The purpose of
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A critical review of theories of the nature of organisational culture‚ including how it may impact on innovation‚ and how it may be affected by the leaders of an organisation Like many other social categories‚ culture has as many definitions as there are people who tried to describe its meaning and manifestations (Groseschl and Doherty‚ 2000). Starting from the early definitions‚ such as “complex whole of knowledge‚ belief‚ art‚ law‚ morals‚ custom and any other capabilities and habits‚ acquired
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Moreover‚ within anyparticular society‚ groups may differ in the degree of anomie that besets them. Social change may create anomie either in the wholesociety or in some parts of it. Business crises‚ for example‚ may havea far greater impact on those on the higher reaches of the social pyramid than on the underlying population. When depression leads to a sudden downward
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THE ABC‚ 123 of CORPORATE CULTURE Dr Stephanie Jones What is corporate culture? For many‚ it’s hard to define exactly‚ but it’s blamed when people don’t “fit in” to a new company‚ when two companies merge and have difficulties integrating with each other‚ and when a company tries to introduce a major change program. Yet culture is seen is intangible‚ indefinable‚ woolly and imprecise‚ described in vague terms of being “tough”‚ “soft”‚ “strong”‚ “weak” – but is somehow always there. Organizational
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