Ivailo.peev@abv.bg PM 401 – Project management Aris Zogopoulos Final Exam March 5‚ 2012 1. Determine bread-and-butter‚ pearls‚ oysters and white elephants projects. (15%) Developing project portfolio matrix is the most important part of creating a project. Fours quadrants determine the matrix - Bread-and-butter‚ pearls‚ oysters and white elephants. Bread-and-butters project means evolutionary improvements to current products and service and it is low risk project with law reward. Pearls
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Quality management and international standards Quality is the ability of a product or service to meet customer needs and exceed them. Implications of quality In addition to being a critical element in operations‚ quality has other implication: Company reputation – an organization can expect its reputation for quality – be it good or bad – to follow it. You are known by the company you keep! This statement does not only apply to individuals but organizations as well. Quality will show up in perception
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achieve the best result. This is easy to do for small businesses. On a larger scale it can be more difficult. Questionnaires‚ focus groups and the like aim to achieve the same goal as direct communication. These methods are effective but there is a risk that the VOC will get lost or misheard. For example‚ a questionnaire may ask customers how a firm can improve their customer service. Typically it will ask them to rate their experience and then offer suggestions. This might give the firm an accurate
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‚ Rose Perez‚ noticed that while small retail customers flocked to the bank‚ the number of business customers was declined. Columbia City Bank’s costing system‚ develop back in 1988‚ is straightforward. No costs are traced directly to customers. The bank simply assigns the total indirect costs to customer lines (retail customer line or business customer line) based on the total number of checks processed. The definition of a retail customer is basically any customer other than an institutional customer
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Project Charter Colorado Spring Welcome Home Parade QI CHEN Project Management January 24‚ 2015 Abstract This project charter is planned to help O’Donnell & O’Donnell LLP who will lead the project management team take place the parade smoothly. This parade for welcoming home troops will be organized in Colorado Spring which has a long history of military. This project charter’s goal is making sure project management team and sponsors understand
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------------------------------------------------- BSc 16 (Sri Lanka) ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- Project Management (MIS2002L) ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- STUDY GUIDE -------------------------------------------------
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Describe how you think Wernie will (a) make sure that the way he manages the hotel is appropriate to the way it competes for business; 1. Training and development of staff 2. Planning & Staffing 3. Marketing & Service innovations 4. Operations and management improvement 5. Welfare and motivation to employees (b) implement any change in strategy;
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Quiz – Chapter 17 – Solution 1. Rider Company sells a single product. The product has a selling price of $40 per unit and variable expenses of $15 per unit. The company’s fixed expenses total $30‚000 per year. The company’s break-even point in terms of total dollar sales is: A) $100‚000. B) $80‚000. C) $60‚000. D) $48‚000. The answer is d. CMR = (P-V)/P = ($40 - $15)/$40 = 62.5% Px = F/ (CMR) Px = $30‚000/.625 = $48‚000 Use the following to answer questions 2-3: Weiss Corporation produces two models
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Project management is the discipline of planning‚ organizing‚ motivating‚ and controlling resources to achieve specific goals. A project is a temporary endeavor with a defined beginning and end (usually time-constrained‚ and often constrained by funding or deliverables)‚[1] undertaken to meet unique goals and objectives‚[2] typically to bring about beneficial change or added value. The temporary nature of projects stands in contrast with business as usual (or operations)‚[3] which are repetitive
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1. The quality of ubiquity‚ as it relates to e-commerce‚ is illustrated by A) the same set of standards being used across the globe. B) the spread of plentiful‚ cheap information. C) the enabling of commerce worldwide. D) the availability of the Internet everywhere and anytime. 2. Which of the following is not one of the unique features of e-commerce technology? A) information density B) transparency C) richness D) social technology 3. The act of engaging consumers in a dialog
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