CUSTOMER SATISFACTION IN INDIAN BANKING SECTOR By‚ Sushanta Chakraborty PGDM 1st year‚ SEC B Roll No. 57 INTODUCTION Business need to attract and establish a customer market and would need to retain it through satisfaction. That is the key to its business performance (Johnson et al. 2000). In order to attain this goal‚ a company should have a high satisfaction rate from its clients. The increasing competition
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capital 1. Banks Banks are in business to provide a market place and the product they deal in is money. Namely‚ banks provide a link between those who have spare money in invest‚ and those who wish to borrow it. What do the banks get out of it? Let’s answer it by making up some figures. For example: If Mr. Liang has spare money &100‚ he put the money into the banks‚ in turn‚ banks promise to pay him interest at 10% per annum. Meantime‚ Mr. Liang decide to run a business‚ he ask bank to lend he &100
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and job satisfaction have always been an important issue in an organization‚ but few organizations have not made motivation and job satisfaction top priorities or even neglected the issue at times. The failure of the managers in the organization to determine the motivational factors of the employees will create dissatisfaction of the employees which will eventually result to the decrease in productivity of the employees. The managers of the organization should properly utilize its people who are
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Work-Life Balance at Google | | | | | | | | Work Life Balance Work-life balance entails a proper prioritizing between "work" ( primarily career and aspirations ) and "lifestyle" ( pertaining to leisure‚ health‚ family and personal development ) activities. Of late‚ the organizations have come to realize the importance of work-life balance to improve productivity. The research by Kenexa Research Institute (2007) showed that the companies genuinely inclined towards efforts to support
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Apple Inc. Corporate Goals Empathy for Customers/Users We offer superior products that fill real needs and provide lasting value. We deal fairly with competitors and meet customers and vendors more than halfway. We are genuinely interested in solving customer problems‚ and we will not compromise our ethics or integrity in the name of profit. Aggressiveness/Achievement We set aggressive goals and drive ourselves hard to achieve them. We recognize that this is a unique time‚ when our products
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CUSTOMER SATISFACTION SURVEY OF NEPAL SBI BANK Your responses are anonymous and confidential. 1. Gender 1. Male [ ] 2. Female [ ] 2. Age 1. 30 years and below [ ] 2. 31-40 years [ ] 3. 41-50 years [ ] 4. Over 50years [ ] 3. What is your primary occupation? 1. Business Man [
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you will use the copy only for the purposes of research or private study you will recognise the author ’s right to be identified as the author of the thesis and due acknowledgement will be made to the author where appropriate you will obtain the author ’s permission before publishing any material from the thesis. AN EMPIRICAL ANALYSIS OF NEW ZEALAND BANK CUSTOMERS’ SATISFACTION _______________________________________________________ A thesis submitted in partial fulfillment of
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What Motivate People to Vote? Voting is often inconvenient‚ it is personally costly. You have to take time to register and to learn about the candidates‚ and in the election day you may need to take time of your work to stand in long lines possibly in a bad weather ‚ all that knowing that perhaps your vote will note make a difference among all the millions votes. So why do millions of people expend their own time‚ energy‚ and money to cast a vote that will not make any difference in the
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Sign Up or Log In or Log In via Follow us on Pinterest HomeArticlesCommunityMy Profile Edit • Home • » Categories • » Education and Communications • » Research and Review How to Write a Research Paper Edited by Jackie Sinclair‚ Jack Herrick‚ Jamie Littlefield‚ Imperatrix and 50 others Pin It Article EditDiscuss A research paper is an important part of academics. Most students will be assigned at least one research paper in high school and many research papers in college‚ regardless
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Corporate Social Responsibility: An Analysis of Google Introduction The concept of social responsibility began in the 1950s‚ along with the study of its relationship with business (Archie 1999; Frank‚ Peter 2005). Although the discussion between social responsibility and commence appeared early‚ it is attached much or more attention today‚ especially when we come into an era where globalization has become an heated topic. In other words‚ the global furious competitive market environment has
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