Marketing: Creating and Capturing Customer Value By: Faisal Sultan Ali JAIBP Associate Chartered Banker MBA (Executive) IBA‚ Karachi M.Com‚ University of Karachi Outline • What is Marketing • Understanding the Marketplace and Customer Needs • Designing a Customer-Driven Marketing Strategy • Preparing an Integrated Marketing Plan and Program • Building Customer relationships • Capturing Value from Customers • The Changing Marketing Landscape What Is Marketing? Marketing is a process by
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Designing Customer Driven Marketing Strategy: Now-a-days companies recognize that they can not appeal to all buyers in the marketplace or at least not to all buyers in the same way. Buyers are too numerous‚ too scattered‚ and too varied in their needs and buying practices. Moreover‚ the companies themselves vary widely in their abilities to serve different segments of the market. There are 4 steps of designing customer driven marketing strategy. They are described below: (i) Market Segmentation:
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THE IMPACT OF TECHNOLOGY ON MARKETING IN NIGERIA BY EMMANUEL OMOBHUDE IRABOR COMPUTERS AUCHI ABSTRACT With a few exceptions‚ available literature tends to uphold the view that technology has become a universally relevant concept in every business organization. Some argue that a consistent and positive relationship exists between Marketing and Technology. This paper therefore‚ proposes that with its effects on marketing‚ organizations and practitioner can create a symbiotic
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IMPACT OF SOCIAL MEDIA Abstract Over the years communication has evolved into a revolutionary platform‚ through the invention and development of Internet. The Internet has evolved from a means to facilitate data‚ to a platform of public communication through social media. Social media has opened up a plethora of opportunities for businesses to advertise‚ promote and market themselves to customers. This research paper discusses how social media has changed the scope of the traditional customer
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IMPACT OF DIGITAL MARKETING ON SALES IN EMERGING MARKETS EXECUTIVE SUMMARY: Embracing emerging trends and technologies helps marketers create a sustainable competitive advantage for their business. Emerging marketing trends and technology‚ such as big data‚ social media mobile‚ context-aware computing and the Internet of Things‚ create unprecedented opportunities to engage customers‚ fuel growth and take market share. As a digital marketer‚ you can be overwhelmed by how quickly new technologies
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Context Executive Summary | 2 | | | Brief Description of Product and why its chosen | 3 | | | Marketing Segmentation | 4 to 6 | | | Comparison Between Honda & Hyundai | 7 | | | Honda Marketing Mix Strategy | 8 to 9 | | | Hyundai | 10 to 11 | | | Research Question‚ Research Objective‚ Research Variable | 12 to 13 | | | Literature Review | 14 to 17 | | | Hypothesis | 18 | | | Theroical Framewor | 19 | | | Methodology | 19 to 22 |
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Chapter 1 Marketing: creating and capturing customer value 4. Name and describe the five different marketing management orientations. Which orientation do you believe your school follows when marketing its undergraduate program? The five marketing management orientations are production concept‚ product concept‚ selling concept‚ marketing concept and societal marketing concept. Production concept is the idea that consumers will favor products that are available and highly affordable and
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Jagdish N. Sheth Impact of Emerging Markets on Marketing: Rethinking Existing Perspectives and Practices The core idea of this article is that five key characteristics—market heterogeneity‚ sociopolitical governance‚ chronic shortage of resources‚ unbranded competition‚ and inadequate infrastructure—of emerging markets are radically different from the traditional industrialized capitalist society‚ and they will require us to rethink the core assumptions of marketing‚ such as market orientation
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DV 1. Customer satisfaction 1. Customer satisfaction is a key factor in formation of customer’s desires for future purchase (Mittal & Kamakura‚ 2001). 2. Furthermore‚ the satisfied customers will probably talk to others about their good experiences. This fact‚ especially in the Middle Eastern cultures‚ where the social life has been shaped in a way that social communication with other people enhances the society‚ is more important (Jamal & Naser‚ 2002). 3. Customer satisfaction leads to repeat
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Marketing and human resource management ASSIGNMENT ADVANTAGES OF CONTINUED RELATIONSHIP MARKETING What is relationship marketing? Relationship marketing is a more personal approach to promotion which encourages a dialogue with customers and allows more targeted communications. If done well‚ benefits include increased customer retention‚ and the generation of ’brand ambassadors’ who promote your product via word of mouth. Advantages of
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