HOW TO TALK TO THE CUSTOMER OVER THE PHONE Customer service in the telemarketing industry is primarily imparted through the phone. Hence‚ customer agents should first and foremost possess the right phone skills as part of their customer service. Hereunder are some tips to improve an agents phone skills. Greet. A call starts and ends with a greeting. Unlike in ordinary phone calls when a "hello" is traditionally used to start the call at the receiving end‚ customer phone calls should be given
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How professional marketers manipulate customers into buying more than they really need? Person 1: Let me begin with a simple example: If given these 3 options‚ which option would you most likely choose? * Coke - 12k * Burger - 22k * Burger + Coke - 22k Most people would skip the burger-only option and also skip the coke-only option and go for the burger-and-coke option‚ right? Who would want to buy the Burger option alone when both the burger and coke option is offered for the same
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How the Customer influences Business Strategy A business strategy describe how a particular business intends to success in its chosen market place against its competitors. It therefore represents the best attempt that the management can make at defining and securing the future of that business. A business strategy should provide clear answer to the questions: - What is the scope of the business to which this strategy applies? - What are the current and future needs of customers and potential
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we have to consider to satisfy the needs of today without compromising the ability of future generations to meet their needs. This means that we should remedy existing pollution‚ but also anticipate and prevent future pollution sources in order to protect the environment and public health. Any environmental damage must be punishable by law‚ and polluters should pay compensation for the damage caused to the environment. Seven ways to protect the environment We all want to protect our planet‚ but
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HOW TO BUILD GREAT CUSTOMER RELATIONSHIPS LIKE A EXPERT WE WILL AIM ON: Apple Samsung Lenovo THE REASON WE CHOSE THE ABOVE COMPANY Huge electronic devices companies (There are reasons why they are huge) Same products – Computers and Laptops (In order to be the best‚ they need to compete by gaining “Customers’ Loyalty”-Which is gaining through great customer relationships.) WHY IS IT IMPORTANT TO HAVE GOOD CUSTOMER RELATIONSHIP http:// businesscasestudies.co.uk/business-theory/marketing/why-cu
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To satisfy social needs‚ Auckland Theatre Company can encourage people to attend their performances in groups by offering group discounts or special bundle packages. For example‚ for a certain amount of tickets purchased they will be entitled a certain percentage discount of the total price. Subsequently‚ the company can offer bundle packages of buying 2 tickets and get the third ticket for free. These discounts and packages will differ according to the genre of performance and different festive
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understand how a company ’s operations are running‚ where its money is coming from‚ and how it is being spent. There are different kinds of users of financial statements. The users of financial statements may be inside or outside the business. They are classified and detailed as follows:1. Internal UsersThe internal users are the individuals who have direct bearing with the organization. • Managers and Owners: For the smooth operation of the organization the managers and owners need the financial
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Explain how technological advances have helped organisations create products/services best suited to customers needs and how they were able to communicate effectively with their target audience. One of the most dramatic forces shaping people’s lives is technology. The pace of technological change in the world is accelerating. New technologies emerge virtually everyday‚ and many of these make products based on older technologies obsolete‚ almost overnight. Marketers must be able to track impending
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Knowing how to relate to your customer Jacqueline Pierce MAR2305 When working in a retail store‚ how would you approach a person with a visual impairment? When approaching a person with a visual impairment I would speak clearly and introduce myself. Then I would ask them if it ok for them to take my arm so I can guide them around the store if they do not have a service animal with them. I want that person to feel like they are important and that their opinion matters. How would you demonstrate
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1. Needs ‚Wants and Demands That Build-A –Bear customers demonstrate. Needs it is when every customer of Build-A-Bear needs a stuff toy when they purchase from the store. It is the basic product that Build-A-Bear must produce. Wants those are the options of the customer to customize the stuff toy or the product like the dress me filled accessories galore‚ name me where a birth certificate is created with child selected-name and accessories using the high-tech available. Demands these are wants
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