The House of Quality by John R. Hauser and Don Clausing Harvard Business Review Reprint 88307 Design is a team effort‚ but how do marketing and engineering talk to each other? The House of Quality by John R. Hauser and Don Clausing Digital Equipment‚ Hewlett-Packard‚ AT&T‚ and ITT are getting started with it. Ford and General Motors use it – at Ford alone there are more than 50 applications. The “house of quality‚” the basic design tool of the management approach known as
Premium Customer Customer service Harvard Business School
CONTENTS AT A GLANCE Topic Page Product: The Pizza 3 Pizza Defined 3 Varieties in Pizza 3 Product Development: The Pizza 4 Ingredients and Varieties Selection 4 Quality Function Deployment 5 What’s QFD? 5 House of Quality 6 House of Quality of Pizza 9 Identify the customer wants 9 Identify how the product will satisfy the customer’s wants 10 Identify relations between our “hows” 12 Develop importance ratings 13 Evaluate competing products 14 Determine the
Premium Quality function deployment Pizza
“House of Quality”‚ the basic design tool of the management approach also known as Quality Function Deployment (QFD) originated in 1972 at Mitsubishi’s Kobe shipyard site. Previously it was only used by Hewlett-Packard‚ AT&T‚ Digital Equipment‚ ITT Ford and General Motors. Now a day‚ the Japanese manufacturers of consumer electronics‚ home appliances‚ clothing‚ integrated circuits‚ synthetic rubber‚ agricultural engines and designer of services like swimming schools and retail outlets and even for
Premium Marketing Quality function deployment
Does Torvald have redeeming qualities? Yes he does. Torvald is a lawyer‚ meaning he’s wealthy. It’s very obvious that he loves his wife Nora; he gives her whatever she wants within reason and is a great provider. Nora‚ in my opinion is what we call a “gold digger” now and days. She’s is constantly asking for money from her husband Torvald and spending it on things that she honestly doesn’t need‚ she just likes money. Nora’s running over him and he is completely blind to see it. In Act 1‚ it’s
Premium Marriage Love
2 Quality 3 Competitiveness 3 Why Quality Influence Competitiveness 4 Cost of Poor Quality 5 How Poor Quality Affects Competitiveness 5 Causes of Poor Quality 6 Man 6 Material 6 Machine 6 Management 6 Method 6 Environment 6 Case on Quality Failure 7 Quality Guru: Joseph Juran 8 Quality Failure 8 Toyota’s Recalls 8 Toyota’s Response 9 Implementation of Juran’s Teaching in Toyota 9 Quality Improvement 9 Quality Control 10 Methods to Overcome Poor Quality: Purpose
Premium W. Edwards Deming Toyota Quality management
Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
Premium Manufacturing Six Sigma Lean manufacturing
House music is a genre of electronic dance music that originated in the American city of Chicago in the early 1980s. It was initially popularized circa 1984 in Chicago‚ but beginning in 1985‚ it fanned out to other major cities across North and South America‚ as well as Europe and later Australia.[1] Early house music commercial success in Europe saw songs such as "House Nation" by House Master Boyz and the Rude Boy of House (1987) and "Doctorin’ the House" by Coldcut (1988) in the pop charts. Since
Premium Techno
What is quality? Quality is a measure of how good and satisfying a product is to the consumer. The ISO standard explains quality as "the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs." Meaning that the quality of a product/service is defined in matter of the features it presents to the customer and the rate of satisfaction it is providing to its user/consumer. The quality depends not only on its features it depends on the
Premium Quality assurance Quality management Total quality management
Question 1 – Kaizen Philosophy Kaizen: Basic Concepts and key practices Kaizen is a Japanese philosophy based on gradual but ongoing and never-ending day-to-day improvement approach in all aspects of an organization‚ not only productivity. Literally Kaizen translates to English as “good change”‚ the true meaning of the word is continuous improvement implemented through positive step-by-step changes. For proper functioning Kaizen requires active participation from everybody at all levels in an organization:
Premium Lean manufacturing Kaizen Toyota Production System
The House Grotty and ruined‚ the house stood grounded to the earth. I shivered as though ice had replaced my spine. The cold air enveloped my entire body. The multiple layers of clothing could not protect me against the deathly cold. The walkway leading up to the house was cracked. Weeds and dandelions poked out from these cracks. Red roses grew wildly in thick patches by the gate. The moonlight cast a ghoulish glow on the house. Vines formed a twisted maze upon the side of house‚ reaching their
Premium Bathroom Bathtub Rooms