it. The employees at DND Building Studio Units have no experience using an automated hotel management system since they are using manual process in recording and computing data. Training should be necessary for them to use the system efficiently and effectively. Project Size The project size is reasonably small. There are no other branches of this business. The team is planning to have an automated hotel management system for future business expansions. Economic Feasibility Intangible Benefits
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obr3588x_ch07_212-246 10/5/04 11:17 AM Page 215 EQA Chapter 7 / Electronic Business Systems ● 215 R EAL WORLD CASE 1 H Hilton Hotels Corporation: D ata-Driven Hospitality ilton Hotels Corporation has learned that customers are more satisfied when they have a problem and the hotel staff takes care of it than if the stay goes flawlessly. Giving hotel staff the information to make critical recoveries is the reason Hilton‚ during one of the industry’s worst downturns in decades‚ piled
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THE GEORGES HOTEL The Hotel ■ 163 guest rooms‚ 65-70 employees. ■ Front desk: 10 employees. ■ Valet parking services: 8 employees. ■ Housekeeping: 28 employees. ■ Engineering and facilities maintenance: 4 employees. ■ Management and administrative: 15-20 additional staff members assigned to departments throughout the hotel‚ including management‚ office support and sales. The Garden Terrace Restaurant ■ Approximately 35 employees. ■ The restaurant is open daily from 5:00 a.m. to 10:00
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is the strategy of the hotel? It is appropriate? It is possible? The strategy of the Portman Hotel is to achieve a new level of service among American luxury hotels. They started with these standards when they found a spectacular niche in the hotel sector. The niche was a revolution in guest services based in Hong Kong style: “To bring Asian standards of the hospitality to the U.S” Base on his goal‚ Patrick Mene‚ vice president and managing director of the Portman Hotel‚ wrote the operating plans
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Starwood Hotels Introduction The Starwood hotel and resorts company is one of the largest and well-established companies in the world. Nine different hotel brands are owned‚ franchised or managed by the Starwood Company. According to their webpage‚ Starwood employed about 145.000 people in 2006. Furthermore‚ they made a total revenue of 5‚979 billion US dollars. (Starwoodhotels‚ n. d.) Because of its diversity and values as well as its constant modulation‚ Starwood is successful today and will
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The Park Hotels By : Abda Khan Divya Rathaur Meenakshi Singh Ritu Gupta Introduction Located in Bangalore‚ Chennai‚ New Delhi‚ Navi Mumbai‚ Kolkata‚ Visakhapatnam‚ Hyderabad‚ Kerala Backwaters & Goa‚ The Park Hotels are a collection of luxury boutique hotels managed by Apeejay Surrendra Hotels. With over 45 years of industry experience‚ we are renowned for our global standards of product quality and service excellence. The location of the hotels makes them the preferred luxurious downtown spot
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Housekeeper Training Brochure - Outside pages 3.515 3.515 3.68 3.68 Advanced Hotel Housekeeping Advanced Hotel Housekeeping is intended to augment the skills of individuals who are already working as Housekeeping Supervisors or Coordinators. Class #8 Supervisor & Executive Housekeeper Issues This advanced class focuses on creating strong housekeeping teams through the hiring process to training and integration within the department. Supervisors and managers are taught how to motivate their staff
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October 1‚ 2010 Denise Resendiz Professor Gunter Kimpton Hotels Earthcare Program What are the benefits of Kimpton’s environmental sustainability initiatives? What are its costs? The benefit of the program is to put back into the earth what is being taken out. Many companies who support Eco friendly establishments will book specifically with the Kimpton hotel in support of their EarthCare program. The costs are greater for not putting back into the environment what is taken out
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Hyatt Hotel and Casino Manila is a 5 star‚ deluxe landmark hotel overlooking Manila Bay which is situated at the Malate district on the corner of Pedro Gil‚ M.H. del Pilar and Mabini Streets. This mixed-use complex occupies 94‚000 sq m and includes a hotel‚ a casino and residences. Situated in a 32-storey tower with a nine-storey podium‚ the hotel houses 378 stylish guestrooms‚ including 113 executive floor rooms‚ 61 suites and five Presidential Suites; three innovative restaurants and bar; and three
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On the fifth season of FX’s American Horror Story: Hotel‚ Lady Gaga will play the character of Countess. Countess is Elizabeth‚ the owner of Hotel Cortez‚ a blood-thirsty‚ glamorous socialite and fashion icon who is constantly devising evil plans to serve her purpose in life. She needs to feed on people’s blood to maintain her youth and beauty. The 29 year-old singer‚ plays alongside the show’s regulars. Donovan(Matt Bomer)‚will be her blood-hungry lover‚ whose domesticity actually goes against
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