IF YOU ARE EXTREMLY BUSY: I am helping a guest right now‚ but your call is very IMPORTANT to me. Rather than to RUSH or leave you on hold‚ may I PLEASE call you back in the next 15 minutes? QUALIFICATION PROCESS Thank you for calling the HOTEL NAME‚ where we GURANTEE OUR SERVICE‚ my name is ____________ may I have your name please. (Write down the guest name) Thank you __________ (first name)‚ what excellent service can I offer you today. Sure‚ let me do my best get you a great
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Resource Allocation in Hotels –Alternative Distribution Options The number of reservations flowing to hotels through the electronic and switchboard distribution channels – the Internet and reservation call centers – is growing steadily. Once a minor contributor of bookings‚ they are now primary business sources and grow more important with every passing month. This productivity growth has heightened emphasis throughout the hotel industry on using the electronic and switchboard distribution channels
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Boiler Room Ethical Analysis I. Introduction: A. Have you ever worked for a company or individual you believed was unethical? B. In the moving Boiler Room‚ there are several different characters displaying unethical behavior including JT Marlin the Corporation‚ Seth and Chris. I. JT Marlin Corporation A. JT Marlin unethically sells stock 1. Sells stock for product that don’t currently exist 2. Pays 4x the commission allowable by law 3. Won’t sell stock to women
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CHAPTER :1 INDIAN HOTEL INDUSTRY OVERVIEW 1.1 INTRODUCTION Since the opening of the market and the rapid economic development‚ the travel and tourism industry has blossomed. The hotel industry’s fortunes are closely linked to this sector of the economy. But the availability of hotel rooms has not kept pace with the increasing demand. Moreover‚ as India accounts for only 0.5% of the global tourist trade‚ there is immense scope for growth. The World Tourism Organization (WTO) expects the Indian
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Members: AZUELA‚ Jessamae C. EBUENGA‚ Jovan Kim C. GERON‚ Eithel Kaye A. LLAGAS‚ Rea D. MANGALINO‚ Jeff Benedict A. VILLAREAL‚ Rica Mae T. Chapter 1 INTRODUCTION Floorwax is a common material used to polish and preserve floor. Floors that are made from wood are usually applied with floorwax in order to prevent termites from eating it. Nowadays‚ floorwax are always use in almost every hosehold and school. So‚ the researchers came up with the study out of used candles‚ gumamela
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unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels‚ restaurants‚ catering‚ inn‚ resorts or clubs who make a vocation of treating tourists. Helped With unique efforts by government and all other stakeholders‚ including hotel owners‚ resort managers‚ tour and travel operators and employees who work in the sector‚ Indian hospitality industry has gained a level of acceptance world over
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busy dinning‚ from proper food preparation to portioning vegetables‚ tagging dates and organizing bar. I have learned many good experiences for my training. I am sure many students liked me especially the BSTM will find that the training in a Resort/hotels is worth rewarding. Based on my personal experience‚ I will recommend Costa Pacifica Resort as a good venue. Difficult from the start‚ but through hard work and patient are important virtues to improve ourselves. I kept these in mind and apply in
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………………………………………………………25 Executive Summary The Armani Group has found itself at crossroads of a great opportunity of tapping into a prosperous market of luxury hotels. Considering the Armani group is the only branded luxury hotel they can take advantage of the “first movers advantage”. The Armani Group has opened up a new branch named: “the Armani Hotels & Resorts”. The decision that they are facing is where to expand into next within the North America. Since the target market is high-income travellers
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• Capacity control. Refers to who will control the sale of inventories of hotel rooms‚ airline seats‚ auto rentals‚ and tickets to attractions. Presently‚ owners of these assets are in control of their sale and distribution‚ but increasingly control is falling into the hands of those who own and manage global reservation systems and/or negotiate for large buying groups. Factors involved in the outcome will be telecommunications‚ software‚ available satellite capacity‚ governmental regulations‚ limited
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Room Full of Angles The short-story “Room Full of Angles” is written in the 90’s by the author Mike Benson. He throws us directly into the story “as my stomach reached my throat…” (P.60‚ l.1-2) Often you get an introduction to the story you are reading‚ because it is a good way to attract the listeners’ attention. The beginning in Mike Benson’s story is called “In media-res”. Especially it’s important to know that the story is written by a first person-narrator; this means that we have to be
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