Cornell Hospitality Quarterly http://cqx.sagepub.com/ Hotel Guests ’ Responses to Service Recovery: How Loyalty Influences Guest Behavior Pablo Zoghbi-Manrique-de-Lara‚ Miguel A. Suárez-Acosta and Teresa Aguiar-Quintana Cornell Hospitality Quarterly published online 28 November 2013 DOI: 10.1177/1938965513513348 The online version of this article can be found at: http://cqx.sagepub.com/content/early/2013/11/27/1938965513513348 A more recent version of this article was published on - Mar
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陋 室 銘 - 劉 禹 錫 lou` shi` ming’ liu’ yu^ xi- Inscription - The Crude House" – by Liu Yu Xi Note As Minister of Rites at the imperial court‚ Liu Yu Xi (772 – 842 C.E.) took part in the Yong Zhen Reform‚ which attempted to limit the power of the palace eunuchs and the provincial governors. When the Reform failed he was demoted to be a mere county administrative officer out in one of the provinces. Upon seeing that he continued to openly espouse the Reform Movement‚ the county head placed Liu’s
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travel agencies Global Premium Hotels Ltd (Economy to Mid-Tier Hotels A.K.A Budget Hotels) Threats Faced by Global Premium Hotels Ltd Demographic Segments Sociocultural Political/Legal Technological Economic Porter’s Five Force Model of Industry Competition Threat of New Entrants The threat of new entrants into the hotel industry is generally low‚ due to high barriers to entry. However‚ comparing budget and boutique hotels‚ the threat of new entrants is significantly
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1990 census figures to 33‚871‚648 people. California adds over 550‚000 people annually‚ which is roughly equivalent to adding the entire population of the state of Vermont every year. Why is California so over populated and what are the potential long-term effects of this overcrowding? First of all‚ let’s look at some of the reasons why California is so overcrowded. Probably the single biggest reason people live in California is the weather. California is‚ meteorologically speaking‚ a very desirable
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Indocomentados1 The “Support and Pass the Dream Act” article was published by the California Dream Act Network (California Dream Network) in 2011 on the change.org website. The authors use a mixture of elements to draw in the reader’s attention. The Dream Act is not a just a law trying to be passed but also serves as a life changing act that plays into the lives of young Hispanic Latinos raised in California. Citizens from all over California have come together to make statement by writing a petition that gives
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A HOTEL PRACTICUM REPORT ON IVORY HOTEL AND SUITES Buntun Highway‚ Tuguegarao City‚ Cagayan‚ Philippines April 23‚ 2013 to May 18‚ 2013 In partial fulfillment of the requirements for the course HIM 71 Hotel Practicum (OJT) For the degree in Bachelor of Science in Hospitality Industry Management COLLEGE OF HOSPITALITY INDUSTRY MANAGEMENT Cagayan State University Andrews Campus‚ Tuguegarao City SUBMITTED TO: CRISTINA S. SORIANO SUBMITTED BY: ANDREA S. LACAMBRA SUBMITTED
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A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation‚ in times past‚ consisting only of a room with a bed‚ a cupboard‚ a small table and a washstand has largely been replaced by rooms with modern facilities‚ including en-suite bathrooms and air conditioning or climate control. Additional common features found in hotel rooms are a telephone‚ an alarm clock‚ a television‚ a safe‚ a mini-barwith snack foods and drinks‚ and facilities for
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Hotel Industry/Marriott Analysis Analysis of the Hotel Industry Industry Profile The need for lodging for individuals after traveling a great distance from home has been around since mankind began living inside of dwellings. To serve this need‚ hotels‚ or as they were more commonly referred to‚ inns‚ were created as a means to accommodate these travelers. In fact‚ the first recorded inn in America opened in 1607. Since their introduction they have grown in complexity‚ amenities‚ price‚ and
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TRIP TO CALIFORNIA Upon preparing to write this paper‚ many events came to mind. The event that stood out the most was the family vacation we took to California during the hot summer month of July‚ 2006. Excitement‚ anticipation‚ and curiosity filled the two years it took to plan this trip. The elements that made this experience so especial were; the anticipation and planning‚ the wonderful adventure we faced‚ and the impact it had on me and my family. It was a trip that we went
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* Berjaya Makati hotel * 7835 Makati Avenue Corner Eduque StreetMakati City‚ Philippines 1209 * Tel : + (632) 750 7500Fax : + (632) 750 6783 * To discover most of Manila with ease‚ guests can use Berjaya Makati Hotel as their home base. The hotel has 167 guestrooms‚ each equipped with industry-standard amenities for guests’ comfort. Guestroom appointments consist of room safe‚ data port‚ mini bar‚ daily newspaper‚ non-smoking rooms and voicemail system. This Manila hotel has everything you
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