Operational Management Chapter 1: Strategy and competitiveness OM (Operational Management) is use to create customer value through effective processes in both product and service-based organization. Core competence A bundle of skills that enable a firm to provide the greatest level of value to its customers in a way that is difficult for competitors to match and that provides for future growth. Core competences are embodied in the skills of the workers and in the organisation. They are developed
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Contemporary Hospitality Industry Abstract As a Consultant manager of a hospitality consulting company‚ I have made this report to throw light on the hospitality industry. This report aims to provide information to all those new and aspiring owners’ of the hospitality business who aims to know the pros and cons of hospitality industry. I have made a genuine effort to include the present day hospitality industry scenario‚ its structure‚ the strength and weaknesses of the industry
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cater to their needs. (Kapiki‚ 2012) In addition‚ going green is seen as means of giving back to the community and environment as well as reducing operational cost. For example‚ 59% of respondents from a survey‚ by Timetric Travel & Tourism Reports‚ states that companies that operate in the Asia-Pacific expect to save 5-10% of their expenditure. (Hospitalities News‚ 2013) For example Habitat Suites in Texas has the motto of “Environmental Consciousness in action”. The hotel is practically free of toxic
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Operational Planning I. Introduction Operational planning is setting up procedures and processes at the lower level of the company in order to meet the overall goal of the company. There are different factors for each company that affects the operational plan and how it is laid out. The operational plan can also greatly influence the success of a company. There is a direct correlation between the operational plan and a company’s strengths and weaknesses. The operational plan must also take into
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Introduction to Hospitality Miroslava Dimitrova Ph.D Accommodation sector Hospitality = Hotels + Restaurants Lodging Industry Hospitality industry: Provision of accommodation as well as food and beverage services to short-stay guests on paying basis. The Pineapple Tradition • Symbol of welcome‚ friendship and hospitality • Recognized internationally • Foundation for concept of “SERVICE” Types of Accommodation • Hotels • Farm houses (Guest houses)‚ bead and breakfast (BB)
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NATURE OF OPERATIONAL AUDIT • Also known as management audits and performance audits. • Conducted to evaluate the effectiveness and/or efficiency of operations. • Examinations of all or part of an entity to determine the degree of its operational efficiency‚ effectiveness and economy. • Also refers to the auditor’s study of business operations for the purpose of making recommendations about economic and efficient use of resource‚ effective achievement of business objectives
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Operational Planning- 4th phase in the planning process. Operational Plan is a detailed plan used to provide a clear picture on how a team‚ section or department will contribute to the achievement of the organization’s goal. Once the strategic plan is approved‚ it must be broken down into operation categories. These set of categories are: Operational Categories 1. Product planning and development 2. Market planning 3. Production Planning 4. Manpower Planning 5. Organizational Planning
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CONTENTS: LO1 1.1 Current scale‚ scope and diversity in hospitality industry (P1)……………………….2 1.2 Structure of different hospitality organizations (P2)……………………………………...6 1.3 Hospitality role and professional bodies (P3)…………………………………………………8 LO2 2.1 Staffing requirements for different hospitality industry (P4) …………..……………10 2.2 Role‚ responsibilities and qualification required for hospitality staff (P5)……..11 LO3 3.1 Operational‚ managerial and legislative issue resulted from recent developments
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Operational Management Part one 1. Building a New Classroom block The school board decide from past experience that the funds in the school coffers would be enough to cover the cost. Once that has been ascertained‚ the building site is identified. Architects design a plan for the new classroom block and send it to the county council for approval. Whwn approaval is received the school obtains a quoutation from the school approved contractor. Te contractor suggests a fix and supply contract
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Interview Activity 47 References 51 Introduction Supervision is very essential factor in the hospitality industry. The effectiveness of any organisation depends on its workforce. Supervision is important as a means of promoting managerial accountability. It also offers staff and their managers the opportunity to identify problems‚ acknowledge achievements‚ plan action together and improve motivation for improved individual and project performance. A supervisor’s work starts
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