completing this report. I convey my thanks to my parents & friends who helped me directly and indirectly in the completion of the project report. II. Introduction Crown Regency Hotels & Resorts understand the finer points of hospitality and luxury. It is dedicated to perfecting the travel experience through continual innovation and the highest of standards of quality. Boracay Island is no longer only for travelers who seek to enjoy the beach and laze under the sun. Crown Regency
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Every industry to include the hospitality industry is impacted by external factors which directly influence organizational behavior and decision making. There are numerous factors to be considered‚ but political‚ economic‚ and social are three of the most influential. These outside factors sway managerial operational decisions daily regarding personnel‚ spending‚ policy‚ and short-term and long-term strategic planning concerning both core and exterior operations. As within every industry‚ the hospitality
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They demand this from hotels as well. But the industry has always been lagging behind the needs‚ not being able to offer the latest advances in technology. Now management has started to take note of the guest’s needs and is aware that technology is a very competitive advantage and is starting to adjust their strategies in consequence. Boutique hotels offering sci-fi levels of technology are starting to emerge and may be prefiguring the future of hospitality as a whole. I Introduction With technology
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different ways. The concept of service quality has been the subject of many research studies in variety of service industries‚ attention and even research towards hospitality industry has been growing. However‚ these research studies were mostly focused on Australia‚ Korea‚ the United States and Europe. Only a minimal number of research studies related to service quality in the hospitality industry in the Malaysian society could be found throughout the process of a literature review. Furthermore‚ today ’s
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Abstract: This case (www.mariott.com) discusses the customer-focused e-business strategy of Marriott International (Marriott)‚ a world leader in the hospitality industry. It examines the way in which Marriott focused on providing better customer service by using IT proactively and through the facilities on offer through its website. The case describes in detail the e-business strategy of Marriott that aimed at transforming it from a property-centric to customer-centric company. The benefits
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The importance of attitude and appearance in the service encounter in retail and hospitality – HRM Essential Reading Notes What Is This Paper About? – About the survey undertaken The survey reported in this paper examines the nature and importance of the range of skills required by employers in the retail and hospitality industries Much research has focused on attempts by organisations to inculcate the right kind of attitude in their front-line employees. This paper points to the increasing
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Far East Hospitality Holdings Pte Ltd (Far East Hospitality)‚ a premier hospitality assets owner and operator‚ is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization ) and The Straits Trading Company Limited. Far East Hospitalitys two key markets are Singapore and Australia. n Singapore‚ the holding companys hospitality management arm‚ Far East Hospitality Management‚ operates the city-states largest hospitality portfolio comprising
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1.0 INTRODUCTION: 1.1Back ground: Indian hospitality industry: Indian economy is growing and hospitality industry has been a major contributor to the growth of economy. The hospitality industry has shown a considerable performance over the previous three years and has been consistently performing over the former years (2008/09 ).The overall boom and increase in the economy of India is characterized by the large growth in the fields of information technology‚ banking‚
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Corporate Social Responsibility Corporate social responsibility (CSR‚ also called corporate conscience‚ corporate citizenship‚ social performance‚ or sustainable responsible business/ Responsible Business) is a form of corporate self- regulation integrated into a business model. CSR policy functions as a built-in‚ self-regulating mechanism whereby a business monitors and ensures its active compliance with the spirit of the law‚ ethical standards‚ and international norms. CSR is a process
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Pankaj Diyas Sharma HOSPITALITY MANAGEMENT Impact of Internship on Hotel Operation Thesis CENTRAL OSTROBOTHNIA UNIVERSITY OF APPLIED SCIENCES Degree Program in Tourism June 2012 ABSTRACT CENTRAL OSTROBOTHNIA Date UNIVERSITY OF APPLIED SCIENCES May 2012 Unit for Technology and Business‚ Kokkola-Pietarsaari Degree programme Degree Programme in Tourism Name of thesis HOSPITALITY MANAGEMENT Impact of Internship on Hotel Operation Instructor Author Pankaj Diyas Sharma
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