Management | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE | BRITISH AIRWAYS SERVICEs‚ DECISIONS OPERATIONS MANAGEMENT | | PGBM50: Service Operations Management | TUTOR: DR. CHIKEZIE OKIKE MUHAMMAD ALIYU 099119391 May 22‚ 2012 MUHAMMAD ALIYU 099119391 May 22‚ 2012 TABLE OF CONTENTS 1.0 INTRODUCTION 2 2.0 THE SERVICE CONCEPT OF BRITISH AIRWAYS 3 2.1 THE
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From each change perspective what are the key issues to understanding the wildcat strike? The key issues that brought on the wildcat strike was the discomfort of the employees‚ the imposing power of management‚ and the impending busy season. The workers have been scared for their jobs already with one in four jobs being cut. The imposing power of management only furthered the discomfort. Coming into the busy season was poor timing because everyone was preparing for that‚ then a sudden change gave
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1.0 Executive Summary 2.0 Background and Introduction 3.0 External Analysis 3.1 Macro Environmental analysis 3.1.1 Political and Legal Factors 3.1.2 Economic Factors 3.1.3 Social Factors 3.1.4 Technological Factors 3.1.5 Environmental Factors 3.2 Micro Environmental Analysis 3.2.1 Industry Analysis 3.2.2 Market Analysis 3.2.3 Competitor Analysis 3.2.4 Customer Analysis 3.2.5 Stakeholder Analysis 4.0 Internal Analysis 4.1 Resource Analysis 4.2 Marketing Audit 4.2.1 Marketing Strategies Audit
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SUSTAINABLE OPERATIONS IN TOURISM AND HOSPITALITY Assessment 1: Industry Case study Evaluate and assess the effectiveness of sustainable practices‚ plans‚ programs and initiatives implemented by Industry operators and organizations within a sector of the tourism and hospitality industry. Paul TAYLOR - SUSTAINABLE OPERATIONS – BCO702 - Jonathan MACEDO - MAC09198191 1 ________________________________ SUSTAINABILITY IN THE HOTEL INDUSTRY ________________________________ Paul
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PART A (30 Marks) Time: 60 minutes INSTRUCTIONS: Answer ALL questions. Use the OMR sheets provided. 1. Any paid form of non-personal communication about an organization‚ good‚ service‚ or idea‚ by an identified sponsor is called________________. A. sales promotion B. personal selling C. advertising D. public relations 2. Which of the following is the factor that should be considered when setting a budget? A. Stage in the product life
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Foreign Exchange Management at British Airways The overall foreign exchange position of a co. may be complex as illustrated in the case of BA. BA does business in approx. 140 foreign currencies‚ which account for approx. 60% of group revenue & 40% of operating expenses (the rest being UK sterling). The group generates a surplus in most of these currencies. The main exceptions are the US dollar & the pound sterling in which BA has a deficit‚ arising from capital expenditure on fuel‚ which is payable
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Encourage customers to communicate. An opportunity occurs somewhere on the network every 15 seconds. Make it more convenient to register complaints. Make it truly worth their while. Market your CRM program. What more could be done for British Airways? Looking at the monthly data allows us to track any movement of a service issue in terms of complaints and defection rate. Again‚ it’s worth looking at seat allocation. It rose steadily throughout the quarter‚ peaking at 16.6% of customers
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The British Airways Strikes Effects On Employee Motivation Introduction British Airways is one of the leading airline company in Europe‚ nevertheless in the last few years it has financial problems‚ talks begin between British Airways and the Unite (Britain’s biggest union) from January of 2009 to solve the problem. At the beginning‚ the relationship between the two parties was composed‚ but the milestone was in 2009 October‚ when the British Airways stated that they are going to cut the staff
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INTRODUCTION: It was time when British Airways showed the world the future of travel with the opening of Heathrow Airports spectacular new Terminal 5. Opening on the 27th of March 2008‚ inaugurated by Queen Elizabeth (the second)‚ the terminal completely failed in the first two weeks of its operation. Insufficient staff training and testing‚ coupled with a disruption in the Terminals IT systems led to around 500 flights being cancelled. SEGEMENTED ANALYSIS (What went wrong): 1. Logistics and
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------------------------------------------------- PRICE of Marketing Marketing is a continuous sequential process through which management in the hospitality industry Plans‚ Researches‚ Implements‚ Controls‚ and Evaluates activities designed to satisfy customer needs and wants. P - Planning R - Research I - Implementation C – Control E – Evaluate ------------------------------------------------- Evolution of Marketing Eras VS Marketing
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