Case solution: Ethical Dilemma What course themes do you see present in the case? Experimental exercise Who Can Catch a Liar is about emotional intelligence and its effect on the productivity of the workers at workplace. Human have inherited the ability to respond various stimulus differently. Being differs from each other in terms of their personality‚ behavior‚ needs‚ wants‚ demands and expressing their emotions at different situation. Emotional intelligence is the ability of the person to know
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Solution: Moving from “make do” to “can do” Meeting SUBWAY’s expectations meant IPC needed topnotch management of key issues: Card programs: A newly implemented Gift card program – and management of an existing loyalty card program – brought high customer demand for IPC to handle card issues and placed a serious burden on them to respond efficiently. Customer service: Efforts to address issues were being duplicated and the process was managed manually. There was no real control of customer
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Tarea 4 Caso 1.2: Health Care Office Solutions‚ Inc. 24 de febrero del 2011. Julio C. Solier Betancourt 201-00-9115 Universidad del Sagrado Corazón Santurce‚ P.R. Caso: Health Care Solutions‚ Inc. Análisis de Caso: Evalúa la estrategia actual de Health Care Office Solutions‚ Inc. (HCOS). Concentrándose en su mercado principal oficinas médicas‚ de tamaño mediano. Introducción: La compañía Health Care Office Solutions‚ Inc. conocida como HCOS fue fundada por John Marston
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Wal-Mart Stores‚ Inc. 1) Please describe the sources of Wal-Mart’s Competitive Advantage in discount retailing! The global player Wal-Mart operates in 14 different markets all around the world‚ serving 176 million customers every week. Today‚ the second biggest company of the world‚ concerning turnover which amounts to 312‚427 million US-$‚ categorizes its operational facilities into five divisions. Among those divisions are the Wal-Mart discount stores‚ offering convenience and low-priced
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Chesapeake Petroleum & Supply Inc. operates as a distributor of automotive lubricants and other related products in the Mid-Atlantic region. It offers bulk and packaged oils‚ filters‚ anti-freezes‚ wiping materials‚ lubrication equipment‚ refrigerants‚ disposable wipers and absorbent pads‚ sealants‚ wiper blades‚ reconditioning and car wash chemicals‚ floor mats and seat covers‚ aerosols‚ ECP protective coatings‚ wheel weights‚ hydraulic fluids‚ and diesel fuel supplements (Company Overview). The
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Journal of Knowledge Management Practice‚ Vol. 12‚ No. 3‚ September 2011 A Study Of The Predictive Effect Of Pre-Service Teacher Personal Knowledge Management Competency On Their Instructional Design Skills Eric Cheng‚ The Hong Kong Institute of Education‚ Tai Po‚ Hong Kong ABSTRACT: This paper aims to examine the relationship between the personal knowledge management (PKM) competency of pre-service teachers and their instructional design skills. Supporting the sustainable development
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Operations Management Shouldice Hospital January‚ 2013 Table of Contents Executive Summary ....................................................................................................................3 Scope .................................................................................................................................................. 3 Analysis ......................................................................................................................
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Supply Chain Management Solution for Hindustan Unilever : Case Study Existing Situation With nearly 1000 products‚ HLL distributes them nationally through a network of four warehouses‚ more than 40 agents‚ 7‚500 wholesalers and a number of large institutional customers. HLL‚ in its endeavor to move from the existing push-based planning system to a pull-based system‚ wanted to build a Supply Chain Management (SCM) solution that would ensure informed decisions are made during procurement‚ manufacturing
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The Case of the Unhealthy Hospital Anthony R. Kovner Harvard Business Review No. 91506 SEPTEMBER–OCTOBER 1991 HBR Anthony R. Kovner The Case of the Unhealthy Hospital Bruce Reid‚ Blake Memorial Hospital’s new CEO‚ rubbed his eyes and looked again at the 1992 budget worksheet. The more he played with the figures‚ the more pessimistic he became. Blake Memorial’s financial health was not good; it suffered from rising costs‚ static revenue‚ and declining quality of care. When the
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1.) How well is the hospital currently utilizing its bed? 90 beds x 7 days/ week = 630 beds available in a week 30 patients x 3 days x 5 days per week = 450 beds utilized 450 beds utilized / 630 availble beds = 71.43% The hospital is currently utilizing 71.43% of their beds‚ this is actually an ideal operating point. To increase its rate of utilization might decrease the service quality. 2.) Develop a similar
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