What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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A STUDY ON THE FACTORS DETERMINING FINANCIAL LITERACY OF HOUSEHOLDS Dr.M.V.Subha‚ Associate Professor‚ Anna University Regional center‚ Coimbatore‚ subhamv@gmail.com P.Shanmugha Priya‚ Assistant Professor‚ Happy Valley Business School‚ Coimbatore‚ shanmu.hvbs@gmail.com Abstract Manuscript type: Research Research Question/ Issue India has been ranked 23rd out of 28 markets in Visa 2012 Global Financial literacy barometer. Financial literacy has gained the attention of a wide range of
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The Policy Goals of Regulation It is commonly understood that financial regulation should be designed to achieve certain key policy goals‚ including: (a)safety and soundness of financial institutions‚(b) mitigation of systemic risk‚ (c) fairness and efficiency of markets‚ and (d) the protection of customers and investors. These broad goals‚ while clearly important‚ do not take into account an additional factor that has come to be regarded as critical in any well-functioning regulatory system; namely
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TOPIC “STUDY ON IMPACT OF FINANCIAL INCLUSION IN RURAL AREAS WITH SPECIAL REFRENCE TO SBI IN MANDLA DISTRICT” 2.INTRODUCTION India’s growth story in the years ahead will be the story of inclusive growth in which growth will not be treated as an end itself‚ though faster growth will be the main goal. Our twelfth five year plan also focuses for inclusive growth which states faster‚ more inclusive and sustainable growth. FINANCIAL INCLUSION Financial inclusion or inclusive financing
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REPORT OF THE COMMITTEE ON FINANCIAL INCLUSION January 2008 Preface Access to finance by the poor and vulnerable groups is a prerequisite for poverty reduction and social cohesion. This has to become an integral part of our efforts to promote inclusive growth. In fact‚ providing access to finance is a form of empowerment of the vulnerable groups. Financial inclusion denotes delivery of financial services at an affordable cost to the vast sections of the disadvantaged and low-income groups
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Executive Summary During the past two decades‚ financial markets around the world have become increasingly interrelated. Financial globalization has brought considerable benefits to national economies and to investors‚ but it has also changed the structure of markets‚ creating new risks and challenges for market participants and policymakers. The international marketplace continues to present opportunities for companies. But change is constant and prudent so companies must work to minimize their
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FINANCIAL INCLUSION IN INDIA Even after 60 years of independence‚ a large section of Indian population still remains unbanked. This malaise has led generation of financial instability and pauperism among the lower income group who do not have access to financial products and services. However‚ in the recent years the government and RBI have been pushing the concept and idea of financial inclusion. WHAT IS FINANCIAL INCLUSION? Financial inclusion is the delivery of financial services at affordable
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FINANCIAL SERVICES Chapter 1 1. Elucidate the scope for merchant banking in India.(12) 2. Critically examine the nature of services rendered by merchant bankers.(12) 3. Define merchant banking. Elaborate the multifarious services rendered by the merchant banks in India.(12) 4. Critically examine the nature of services provided by the merchant bankers.(12) 5. Discuss the functions of merchant bankers.(12) Chapter 2 1. Describe guidelines of ADR issue.(12) 2. *Give a
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Introduction Generally‚ financial services refer to services provided by the finance industry either public or private finance industry. Financial services defined as services that related to facilities such as saving accounts‚ checking accounts‚ leasing‚ loans and money transfer provided by banks‚ credit unions and finance companies.1 Flower of service is a visual framework for understanding the supplementary service elements that surround and add value to the core product. Flower of service is introduced
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THE PHILIPPINE FINANCIAL SYSTEM 2.1 Basic Building Blocks of a Financial System Financial System is the system that allows the transfer of money between savers (and investors). It can operate on a global‚ regional or firm specific level. Gurusamy‚ writing in Financial Services and Systems has described it as comprising "a set of complex and closely interconnected financial institutions‚ markets‚ instruments‚ services‚ practices‚ and transactions”. Basic building Blocks of Financial System 1. Money
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