Day 19 (Nov 28‚ 2012) Improving Service Quality and Productivity Integrating Service Quality and Productivity Strategies “Not everything that counts can be counted‚ and not everything that can be counted‚ counts”- Albert Einstein “Our mission remains inviolable. Offer the customer the best service we can provide‚ cut our costs to the bones; and generate a surplus to continue the unending process of renewal.” – Joseph Pillay‚ Former Chairman‚ Singapore Airlines During the 1980s and early
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CONCEPT OF FINANCIAL INCLUSION Financial inclusion denotes the provision of affordable financial services‚ (viz.‚ access to payments and remittance facilities‚ savings‚ loans and insurance services) by the formal financial system to those who tend to be excluded. The various formal financial services include credit‚ savings‚ insurance‚ pension and payments and remittance facilities. The most commonly understood objective of financial inclusion is to extend the scope of activities of the organized
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Company Analysis: Bajaj Auto Ltd. History Bajaj Auto Limited is an Indian motorized vehicle-producing company. It is the flagship company of the Bajaj Group‚ founded by Jamnalal Bajaj at Rajasthan in the 1930s. It is based in Pune‚ Maharashtra‚ with plants in Chakan (Pune)‚ Waluj (near Aurangabad) and Pantnagar in Uttaranchal. Baja Auto motorcycles in production are the XCD‚ Platina‚ Discover‚ Pulsar and Avenger. Bajaj Auto is the world’s third-largest manufacturer of motorcycles and second-largest
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1. What is a financial system and what are its constituents? One way of knowing the economic development of a nation is by examining the financial system of the country. The more matured the financial system‚ the more developed is the economy. Such is the importance of the financial system‚ as it acts as a bridge between the surplus owners of funds and the people who are in need of funds. A financial system facilitates the movement of funds from the areas of surplus to the areas of deficit. A
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1/20/2013 MACC 594: LECTURE NOTES‚ MODULE I: INTRODUCTION TO ANALYSIS AND REVIEW OF BASIC CONCEPTS PART I. A. REVIEW OF FINANCIAL STATEMENTS ANALYZING THE BALANCE SHEET • The balance sheet lists the firm’s assets‚ liabilities and equity accounts and their balances at the end of the period. • What does the balance sheet reveal about a firm? • Size of the company (total assets or net assets) • Major assets owned and proportion of current vs. noncurrent assets: - Is the mix of assets consistent
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Sikhism is one of the most ancient religions of India and the believers of this religion are called Sikhs that means disciples. The founder of Sikhism was Guru Nanak. Sikhism stands for casteless society and preaches thahe Holy Book Of Sikhism is Guru Granth Sahib Guru Gobind Singh declared before his departure to the heavenly abode that this Holy Granth would be the spiritual guide for Sikhs. Guru Gobind Singh made Khalsa (Sikh common wealth)‚ a full-fledged nation and taught them to perform
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FINANCIAL SERVICES Chapter 1 1. Elucidate the scope for merchant banking in India.(12) 2. Critically examine the nature of services rendered by merchant bankers.(12) 3. Define merchant banking. Elaborate the multifarious services rendered by the merchant banks in India.(12) 4. Critically examine the nature of services provided by the merchant bankers.(12) 5. Discuss the functions of merchant bankers.(12) Chapter 2 1. Describe guidelines of ADR issue.(12) 2. *Give a
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CLASSIFICATION OF SERVICES. (FRAMWORKS FOR ANALYSIS OF SERVICES). Problem: narrow exposure of managers to the variety of service industries; managers perceive their service as unique; management personnel is usually inbred; as a result‚ marketing thought in the field of services is underdeveloped. E.g.‚ hoteliers often spend their whole life in the industry or even one company‚ most airline managers have grown up in the commercial aviation industry‚ bankers and hospital administrators usually
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duration: December 2010- February 2011 * Description: Opening session was at the ticketing counter‚ followed by the duty at the query desk. Cater the queries of the valued customer. Learned to use OCTOPUS by the respected seniors.Employer: Askari Bank Ltd‚ AWT Branch * Company info: Askari Bank is one of the largest banks within the country with more than 100 Branches connected to an online network. * Position: Internee * Time period: July 2010 –
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The problem of conscription has always been a controversial issue. However‚ many opponents of compulsory military service maintain that conscription does more harm than good and that it should be abolished for professional‚ personal‚ psychological and economical reasons. The first argument against conscription is that it is‚ in fact‚ unnecessary in the modern world. Nowadays most countries possess high-quality military equipment as well as nuclear weapons which can be operated by a small
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