was a commerce graduate with a post-graduate diploma in marketing. After spending five years in managing his family business of trading textile and yarn‚ he started with apparel manufacturing in the mid-1980s. In 1987‚ he launched Manz Wear Pvt. Ltd. for making the country’s first readymade
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Homework #2: Goods‚ Services‚ and Operations Management Written By: Tamara Ellis Prof. Samuel A. Garwon MGMT 480 – 002 March 6‚ 2013 1. Explain why a bank teller‚ nurse‚ or flight attendant must have service management skills. How do the required skills differ for someone working in a factory? What are the implications for hiring criteria and training? Service-providers need technical/operations skills plus human interaction and marketing skills. A bank teller‚ for example‚ must be able
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in an event which covers a large number of people dining and feasting implying a reason for the essence of the proposed establishment which is a necessary for a service providing quality and affordable choices of food with elegant catering service. Project Background and History 8ter’s Catering Services derived its name from the word “gourmet” which describes the meal or ingredient of high sophistication. The project proponents of the proposed business is owned
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JV CAPITAL SERVICES PVT. LTD www.sharetrading.in VIP LTD. INDUSTRY : MOULDED LUGGAGE NSE Symbol : VIPIND CMP 115 RISK PROFILE: MEDIUM BUY TARGET 210 Key Data : 52 week H/L : Market Cap (Rs Cr.) : Face Value : Beta : P/E : Div % : BV : PBV : (Source : Company) 294/32 314 10 0.92 26 0.87 48.9 2.3 VIP Industries is engaged in the travel product business. The Company operates in two business segments: luggage & accessories and furniture. The products manufactured by the Company includes
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TASK 1 I) The Islay Whisky Company Ltd Marginal Cost Statement for 1 unit Type of whisky Basic reserve Original reserve Special reserve £ £ £ Revenue 6.95 14.95 23.95 Variable Cost Direct materials 1.80 3.95 5.40 Direct labour 3.60 3.65 7.75 Direct expenses 0.80 1.25 1.75 6.20 8.85 14.90 Contribution 0.75 6.10 9.05 Diagram.1 II) The Islay Whisky Company Ltd Marginal Cost Statement for units Type of whisky Basic reserve Original reserve Special
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Customer Service Unit 2 Prepare to deliver excellent customer service Session 1 Understanding customer service principles Handout In this Session‚ you have learned about: The importance of learning about your organisation’s products and services and how they are publicised Your organisation’s offer and how to keep up to date with it Customer service procedures The implications of poor customer service across different sectors. Your organisation’s products and services Sources of
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latest global financial crisis was exploded in 2008. This was the most serious financial crisis since the economic depression which occurred in 1930s and it severely impacted the global financial market. Lots of corporations collapsed during the 2008 financial recession which was caused by breakage of capital chain. Although some companies did not bankrupt during that period‚ they also had suffered huge loss. The 2008 global financial crisis began from America. American financial crisis came from
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Service Tax Service Tax is a form of indirect tax imposed on specified services called "taxable services". Service tax cannot be levied on any service which is not included in the list of taxable services. Over the past few years‚ service tax been expanded to cover new services. The objective behind levying service tax is to reduce the degree of intensity of taxation on manufacturing and trade without forcing the government to compromise on the revenue needs. The intention of the government
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Services Marketing A service is the action of doing something for someone or something. It is largely intangible (i.e. not material). A product is tangible (i.e. material) since you can touch it and own it. A service tends to be an experience that is consumed at the point where it is purchased‚ and cannot be owned since is quickly perishes. A person could go to a café one day and have excellent service‚ and then return the next day and have a poor experience. So often marketers talk about the nature
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Consumer Decision Making: The Three-Stage Model of Service Consumption Pre-purchase Stage Service Encounter Stage Post- encounter Stage Customers seek solutions to aroused needs Evaluating a service may be difficult Decision to buy or use a service is triggered by need arousal. What promts us to purchase? Needs. Triggers of need: Unconscius minds Physical conditions External sources Need arousal leads to attempts to find a solution. Evoked set – a set of products and brands
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