Customer Satisfaction in Health Care Services Abstract The study was conducted to assess customer satisfaction at Aga Khan University Hospital. Pricing‚ facilities & professionalism were gauged and analyzed using a questionnaire survey method involving 101 customers. While the focus was convenience sampling‚ snow ball sampling was also used. The following were the results. Keywords: Health Care services‚ customer satisfaction Health care‚ Hospital service satisfaction
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Organisation culture and climate have many similarities as well as differences‚ such as they are both intangible aspects of the way employees think. Organisational culture can be defined as ‘a pattern of shared assumptions invented‚ discovered or developed within an organisation as it learns to cope with problems or external adaptation and internal integration’ Organisational climate is ‘a characteristic ethos or atmosphere within an organisation at a given point in time which is reflected in the
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* Qual Health Care 2001;10:40-48 doi:10.1136/qhc.10.1.40 * Viewpoint Management matters: the link between hospital organisation and quality of patient care 1. Elizabeth West‚ senior research fellow + Author Affiliations 1. Royal College of Nursing‚ Radcliffe Infirmary‚ Woodstock Road‚ Oxford OX1 6HE‚ UK 1. Dr E West elizabeth.west@rcn.org.uk * Accepted 21 December 2000 Next Section Abstract Some hospital trusts and health authorities consistently outperform others
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period is that the end of the world has begun to emerge. The world is starting to change and that is clear for everyone to see. There has been an increase in wars‚ sickness and our once striving environment has begun to deteriorate. Religions and cultures have forewarned us of the devastation to come. The Mayans‚ one of the most advanced ancient civilizations‚ talked extensively of the world one day ending and science today has begun to support these theories. The conditions of today’s world are
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Importance of Structure and Culture on Organisational Effectiveness Introduction Robbins and Judge define organisational behaviour as ‘a method for understanding individual and group behaviour to facilitate organisational performance and effectiveness’ (Robbins and Judge‚ 2007). Robbins (2003) highlights the importance of managers studying organisational behaviour as this will help them to develop the people skills needed to deal with employers on a day-to-day basis‚ which is the fundamental aspect
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To what extent can organisational culture be managed? Is organisational culture critical to the success of an organisation? Within the field of management‚ the success and failure of the modern business organisation has been largely depicted by the intricate concept of culture. Organisational culture‚ a concept borrowed from borrowed mostly from anthropology typically is defined as a complex set of values‚ beliefs‚ assumptions and symbols that define the way in which an organisation conducts and
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Principles of Health and Social Care Practice This unit develops understanding of the values and principles that underpin the practice of all those who work in health and social care. Learners will consider theories and policies that underpin health and social care practice and explore formal and informal mechanisms required to promote good practice by individuals in the workforce‚ including strategies that can influence the performance of others. Module Contents 1 Understand how principles
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Understand how health and safety legislation is implemented in the health and social care workplace 1.1 Review systems‚ policies and procedures for communicating information on health and social care workplace in accordance with legislative requirements. 1.2 Assess the responsibilities in a specific health and social care work place for the management of health and safety in relation to organizational structure. 1.3 Analyse health and safety priorities appropriate for a specific health and social
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minorities‚ low socioeconomic statuses‚ and cultures. Studies show Blacks‚ Hispanics‚ American Indians and people with low income are likely to be uninsured. They not only lack the healthcare coverage‚ but also do not get the quality of care and experience worse health outcomes. Disparities in health and healthcare are persistent problem in the U.S. As a prospective student pharmacist and future healthcare professional‚ it is a significant issue to me. Health disparities cause disability‚
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Ques. Review current legislation and organisational practices and policies for partnership working in health and social care. Ans. Legislation is‚ ‘’Law which has been promulgated (or "enacted") by a governing body’’ or ’’ The process through which statutes are enacted by a legislative body that is established and empowered to do so‚’’ as defines by BusinessDictionary.com . A Policy is a statement of agreed intent that clearly and unequivocally sets out an organisations’ views with respect
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