Name: Course: Professor: Date: Table of Contents How to ensure strong customer service and satisfaction 3 Customer Service System 4 Strategic Management 6 Support Automation and Automation Process 8 References 11 Role of information system in customer relationship management How to ensure strong customer service and satisfaction Customer satisfaction and service are vital components in the survival and progress of any business. it is for this reason that organizations invests heavily in ensuring
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If you want to manage somebody‚ manage yourself. Do that well and you’ll be ready to stop managing‚ and start leading. - Anonymous When I was in the 9th grade‚ I took up commerce as the optional subject for the sheer reason of exploring it anticipating a career in a non-science field. My High School results card declared my excellence of commerce over science and I took that as a clue to take up commerce in Junior college & to later pursue it in my undergraduate degree. I secured a First Class
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Tipoo’s tiger is a significant symbol between the East and West. It represents India’s dominance over the West‚ Europe. The Tiger represents India’s power‚ with the soldier representing Britain. However‚ Tipoo’s Tiger is located at the Victoria and Albert Museum in London. It was captured from the Sultan after the British invaded Seringapatam and killed Tipu Sultan on the 4th May‚ 1799. The palace was then attacked and the Sultans belongings scattered‚ with many ending up in Britain‚ most noticeably
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Experiment 3 : Preparation of Solutions and Buffers Objectives : 1. To study and understand the principle theory and formula of preparation of buffer and solution. 2. To learn the methods of buffer and solution preparation. 3. To focus on concentration units of molarity‚ percentage of concentration‚ and dilution of solution. Introduction : When a substance‚ called a solute‚ is dissolved in another substance‚ called the solvent‚ a solution is formed. A solution is known as a homogeneous
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Title: Preparation of Solutions and Buffers Objectives: 1. To learn and understand the theory‚ principle and formula behind buffers and solutions preparation. 2. To learn the methods for buffers and solutions preparation. Introduction: (Wikipedia‚ 2013) Solute is a substance dissolved in another substance. Solvent is a substance in which the solute is dissolved by it. Solution is a mixture of two or more substances. The amount of solute dissolved in a solvent is called concentration
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human cells in order for the cells to survive they must be cultured in a solution containing 25 mM glucose. You must make 500 ml of this solution. First‚ calculate the molecular weight of glucose given that its molecular formula is C6H12O6 (C=12g/mol‚ H=1g/mol‚ O=16 g/mol). The molecular weight of glucose is: 180 g/mol How many grams of glucose should you weigh out and add to 500 ml to make a 25 mM solution 2.25 g Your final solution has a [H+] = 3.98x10^-8 what is the pH of the solution? pH=
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this review is to throw light on the past and present knowledge of HCI and to compile the research work that did the most impact by the most valuable personalities and scholars in the field of HCI. This review answers questions to the research questions posed by Serenko-Bontis review in terms of country‚ individual and institutional productivity. In addition to the research questions‚ this report also analyzes the productivity in the HCI field according to H-Index and number of publications. This report
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as HCI is to understand the relationship between human and computers with a goal to improve the current technology design. As technology has developed so rapidly‚ the relationship between human and computers has taken on a new dimension. We are now so dependent on computers that we are in danger of not surviving without them. “HCI in 2020” which was held in Seville ‚ Spain in March 2007 gave a chance to academic and industrial researchers to voice out their opinion‚ debate the future of HCI as
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added slowly to a solution of an acid. We are finding methods of determining acid concentration. For us to balance certain equations‚ we will use a stoichiometry. For this experiment‚ we will need to set up the ratio and finding the concentration of HCI. Procedure: • Grab 4 different beakers. • Add a small amount of sodium carbonate onto a weighted beaker. • For each beaker pour 10 mL‚ 15 mL‚ 20 mL‚ and 30 mL of solution A. • Add a drop or 2 of indicator to each beaker. The indicator should be Phenolphthalein
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Ammonia and Its Salts 1. Ammonia‚ NH3 is a very important compound in industry. 2. The main uses of ammonia: a) To manufacture nitrogenous fertilizers such as ammonium sulphate‚ ammonium nitrate and urea b) The liquid form is used as a cooling agent (refrigerant) in refrigerators c) As a raw material for the manufacture of nitric acid in the Ostwald process d) To be converted into nitric acid used for making explosives e) As an alkali to prevent the coagulation of latex
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