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    The Upside of Anger?

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    1. Do you think Laura is justified in her responses to her organization’s culture? Why or why not? Answer: Yes Laura is justified in her responses to her organization’s culture. Laura has to work there for now to be able to pay her bills so she puts a smile on her face and just gets through the day. She should talk to her managers but feels as if she cannot do so or she will get fired. So she is doing the right thing by staying quite instead of voicing her opinion that is full of hate. 2. Do

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    Upside of Anger

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    1. Do you think Laura is justified in her responses to her organization’s culture? Why or why not?  Ans. No‚ I don’t think Laura was justified in her responses to her organization’s culture. She describes her workplace was cold and unproductive. Anger and hatred towards other people‚ other staff members are the kind of emotions prevalent in Laura’s organization. 2. Do you think Laura’s strategic use and display of emotions serve to protect her?  Ans. Yes ‚ Laura’s strategic use and display of

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    CASE 3 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot ANDREA HERNÁNDEZ PAULA BELTRÁN NICOLÁS LATORRE LORENA LEHMANN MARIA FERNANDA ROJAS Presentado a: LUIS FERNANDO CORREA MERCADEO GRUPO 2-1 ESCUELA INTERNACIONAL DE CIENCIAS ECONÓMICAS Y ADMINISTRATIVAS UNIVERSIDAD DE LA SABANA 15 DE AGOSTO DE 2014 BOGOTÁ D.C 2014-2 HARRAH´S ENTERTAINMENT: Hitting the CRM jackpot 1. BACKGROUND 2. UPDATING 3. PEOPLE

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    Frequency Polygons

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    FREQUENCY POLYGONS W H AT I S A F R E Q U E N C Y P O LY G O N Frequency polygons are a graphical device for understanding the shapes of distributions. They serve the same purpose as histograms‚ but are especially helpful for comparing sets of data. Frequency polygons are also a good choice for displaying cumulative frequency distributions. H O W T O C R E AT E A F R E Q U E N C Y P O LY G O N To create a frequency polygon‚ start just as for histograms‚ by choosing a class interval. Then draw

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    2005 Growth 2005 Growth Customers on our Network Mobile Services 000’s 23‚073 19‚579 18% 12‚256 88% Broadband & Telephone Services 000’s 1‚505 1‚347 12% 935 61% Total 000’s 24‚577 20‚926 17% 13‚191 86% *About the company’s strategies: Loyalty can be defined as a state of mind‚ a set of attitude‚ beliefs‚ and desires. And loyalty is one of the key elements in the success

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    1.1 INTRODUCTION TO THEORETICAL FRAMEWORK: “The first step in managing a loyalty-based business system is finding and acquiring the right customers.” FREDERICK F.REICHHELD Loyalty is an old-fashioned word traditionally used to describe fidelity and enthusiastic devotion to a country‚ a cause or an individual. More recently‚ it has been used in a business context‚ to describe a customer’s willingness to continue

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    Frequency Distribution

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    about the characteristics of a larger group of elements (the population). Predict/forecast‚ make estimates about population behavior based on sample‚ ‚ test hypothesis‚ make decisions Eg 1: TV networks constantly monitor the popularity of their programs by hiring Nielsen and other organizations to sample the preferences of TV viewers. Eg 2: The accounting department of a large firm will select a sample of the invoices to check for accuracy for all the invoices of the company. Data: Data

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    Frequency Distribution

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    FREQUENCY DISTRIBUTION WHAT IT IS Frequency distributions summarize and compress data by grouping it into classes and recording how many data points fall into each class. That is‚ they show how many observations on a given variable have a particular attribute. For example‚ a survey is taken of 50 people’s favorite color. The frequency distribution might indicate 15 people selected green‚ 12 blue‚ 6 red‚ 7 yellow‚ and 10 purple. Converting these raw numbers into percentages would then provide an

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    Allele Frequencies

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    Allele Frequencies in Populations: Hardy-Weinberg Law Assumptions Already Made (Can’t Control) 1) Population Size 2) Mutation 3) Natural Selection 4) Immigration/emmigration 5) Non-random mate choice Can Control 1) Population Size 2) Natural Selection Control Variable Left side Experimental Variable Right Side Comparisons are most meaningful when there is only ONE difference between populations For this experiment only the population size should be different and everything else should

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    Frequency Distribution

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    Frequency Distribution (A) Introduction 1. Ungrouped data versus grouped data Ungrouped data (Raw data): It is a list of individual observed values of the random variable Grouped data (a frequency distribution): It is a table that displays the data in grouping along with the number of occurrences that fall into each group. 2. The components of a frequency distribution a. Class limits: They identify the inclusive values in a class of a frequency distribution The

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