1. How does Harley-Davidsonbuild long term customer relationship? As a company who sold more than 900‚000 units of motorcycle‚ Harley Davidson must be made a very good relationship with its customers‚ especially the long-term customers. We all know that Harley-Davidson users are not only men‚ but also women. Even in some products‚ they make teenagers ride them too. So that‚ the company needs to keep their relationship in the right ways. In a case‚ Harley-Davidson Company builds a good relationship
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VI. Appendices and Supporting Information I. EXECUTIVE SUMMARY The Harley-Davison motorcycle has been an American icon since the early 1900’s. They are known for producing high quality motorcycles and associated products; the company is renown for its customization of motorcycles. Distribution of Harley-Davidson motorcycles is accomplished through privately owned dealerships around the world. In addition‚ Harley-Davidson is also well known for their strong customer loyalty. This loyalty is shown
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the United States has affected the sales of Harley-Davidsons motorcycles in 2007. With low interest rates‚ increasesin the price of gas‚ and increases in unemployment; these economic uncertainties have led the company to make a decision of reducing their production and shipment until the economy recovers. On the other hand‚ the international retail sales of Harley-Davidson have increased 13.7 percent in 2007. Compared to the figures in 2006‚ Harley-Davidsons production sales have increased 15.0 percent
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Harley-Davidson and a Code of Conduct When I was sixteen years old‚ my dad let me take his 1972 XR-750 Sportster for a cruise around the block. It was one of the most exciting things I have ever done in my life. I was terrified by the movement without the security‚ and I was thrilled by it at the same time. It was like riding a roller coaster without a safety harness. At that moment. I fell in love with motorcycles‚ and with the name Harley-Davidson. Harley-Davidson is an American Icon. The
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I) Problem/Issue Statement: Harley Davidson‚ a highly distinctive motorcycle company whose success was built on its brand image‚ may have reached the pinnacle of its growth in the late 1990s and early 2000s. The combined effects of a market focus on a narrowing demographic group‚ the difficulty experienced in gaining market share in Europe‚ and short-term forecasting problems led to the concern of the company’s future. II) Alternatives: a) Status-quo b) Focus on building the Buell name brand
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Harley-Davidson Case Study Based on this case and other information about Harley at www.harley-davidson.com and other sources‚ what do you think are its major strengths and weaknesses? Strengths Harley is American made. Being an American‚ having a local dealer‚ local repair shop‚ and local customer service is everything to a buyer. It also happens to be the only heavyweight motorcycle to be completely made in America‚ which gives the buyer a sense of security and confidence
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Harley DavRecommendation MEMO To: Harley Davidson Executive Team From: SiL’K Team Date: 02/09/2013 SUBJECT: Harley Davidson: Enterprise Software Selection The SiL’K project team recommends that Harley Davidson select a supplier and partner in implementing an enterprise-wide procurement and supplier management system. The selected provider will form a partnership with Harley Davidson to increase collaboration‚ productivity and sales for Harley Davidson sites and suppliers throughout the
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The company Harley Davidson was discovered by William S. Harley and Arthur Davidson when they designed their first motorcycle in 1903. The first dealership opened in Chicago in 1904. The mission of Harley Davidson is “We ride with our customers and apply this deep connection in every market we serve to create superior value for all of our stakeholders.” Some of the components of an effective mission statement are incorporated within the mission statement. These components include the customer aspect
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Identify Harley ’s strategy and explain its rationale. Harley is a globally recognised brand firmly associated with large motorbikes with a historic emphasis on style‚ individuality and freedom rather than on technology‚ speed or sports. From a segmentation view they belong in the heavyweight motorcycle market and are particularly strong within a sub-segment of super heavyweight. Their bikes are strongest in the Cruiser motorcycle segment‚ feature in the Touring bikes segment (focus on their style
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HARLEY DAVIDSON COMPANY Case Analysis I. DEFINITION OF THE CASE PROBLEM The Harley Davidson name has been shattered into pieces. The loss of customer’s demand for their products proves a problem probably too much to handle for the present managers/owners of the company. The product quality mainly has deteriorated significantly that leads to the low demand for the Harley Davidson choppers. Problems always do arise that need immediate actions to take place. What can
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