review the Cause and Effect Diagram‚ better known as the Fishbone Chart‚ why and when you would use this method‚ and examples of real experiences with this diagram. Fishbone Chart A Japanese quality control statistician‚ Dr. Kaoru Ishikawa‚ invented the fishbone diagram. It may be referred to as the cause and effect‚ fishbone‚ or Ishikawa diagram. It is an analysis tool that provides a way to look at effects and causes that contribute to those effects. This diagram has been used in Japan‚ to
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Facts of the Case: • Hank Kolb‚ Director of Quality Assurance is attending a seminar that is given to quality managers of manufacturing plants by the corporate training department. • Hank Kolb is now looking forward to digging into the quality problems at this industrial product that plant employing 1‚200 people. • The company lacks quality that needs more improvement to continue their operations. • Hank Kolb found problems regarding from personnel‚ plant
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CHONNAM NATIONAL UNIVERSITY – GRADUATE SCHOOL OF BUSINESS OPERATIONS AND SUPPLY MANAGEMENT REPORT CASE: HANK KOLB DIRECTOR OF QUALITY ASSURANCE Team 2: 1. Park Sun Hwa 2. Choi Hee Ung 3. Wi Min Keun 4. Pascual Marie
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Hank Kolb‚ Director of Quality assurance Case Study xxxxxxxxxx February 28‚ 2013 As the newly hired director of quality‚ the first step in identifying the quality issues within the plan t is to understand the basic root cause of the problem. The general manager‚ Morgenthal‚ has already mentioned lack of quality attitude in the plant and the on-going problems within the plant. These are some of the problems and root causes that are plaguing the quality department. Personnel Newly
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Operation strategy Case study. Hank Kolb‚ Director of Quality Assurance. Q1) the fundamental problem is management in general and senior management lacking the policies and visible support of a quality matters in particular. Even though‚ the appointment of Mr. Kolb is the right choice‚ still there is many other problems affiliated with quality control. The lack of management assurance of quality was evident once a chain of actions was being done wrong. Such actions are: putting schedule and
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Hank should do the following: 1. Take one to two weeks to create a strategic quality initiative based on the Six Sigma methodology. Continue to probe the Greasex problem as one part of creating a plan. Do not treat the most recent Greasex problem as a stand-alone issue. View it as a broader‚ company wide quality issue. 2. Get upper level management to review the strategic quality initiative and get their input 3. Communicate the plan to the other members of the quality department and
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1. 2. a) What general steps should Hank follow in setting up a continuous improvement program for the company? Hank should first analysis the cost of quality since the high quality problems are made by lack of training‚ motivation‚ communication and testing. They can measure the appraisal costs‚ prevention costs‚ internal failure costs and external failure cost through the cost of quality measurement. After the measure of the cost‚ the Hank should follow “ plan‚ do‚ check and act” steps
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services now Fish-bone diagram in Manufacturing industry Main causes could be :: Manpower Machines‚ Material and Methods Fish-bone diagram in Service industry Main causes could be : Equipments Policies People Procedures • Step 1 Identify the problem State the exact problem you face. Write the problem on the line drawn across the paper horizontally from the box. This arrangement‚ looks like the head and spine of the fish Drawing a Fishbone Diagram Spine Topic Name Effect
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Hank Kolb‚ Director‚ Quality Assurance Problem Definition The fundamental problem is management. Senior management lacks the policies and visible support of a quality philosophy such as following a ISO 9000 Quality System. Even though they have recently appointed Hank Kolb to oversee their quality program‚ which is a move in the right direction‚ there is still a lack of visible senior management support for quality. The fundamental problem shows up in a number of symptoms such as putting schedule
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LEARNING STYLES QUESTIONNAIRE This questionnaire is designed to find out your preferred learning style(s). Over the years you have probably developed learning “habits” that help you benefit more from some experiences than from others. Since you are probably unaware of this‚ this questionnaire will help you pinpoint your learning preferences so that you are in a better position to select learning experiences that suit your style. This questionnaire should take approximately 30 minutes. The accuracy
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