CASE STUDY 3. HANK KOLB * Elaborate your own answer for the two questions listed at the end of the Hank Kolb case study * Which are the main conclusions you extract from Hank Kolb case? 1. What are the causes of the quality problems on the Greasex line? Display your answer on a fishbone diagram. Fishbone Diagram The groups of problems defined above are the materials for the fishbone diagram. Within this fishbone diagram we can see the cause and effect relationship and how these smaller
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HANK KOLB CASE ANALYSIS The following are the problems that Kolb’s production line has to address: 1. Personnel - the operator of the filling equipment is not suitable for the job because of lack of knowledge and proper training 2. The filling equipment – the machine is not particularly designed for filling the Greasex cans. It was originally made for other purpose. 3. Maintenance – there is no definite schedule of preventive maintenance for the filling equipment.
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Hank Kolb Case Study Quality‚ or lack of‚ is the result of many decisions made by many people over a long period of time. The Hank Kolb case quality problems all point to one fundamental problem‚ management. There are four special cause variations in a quality process: man‚ machine‚ materials and method. The Hank Kolb case has issues in each of these four fields and this case analysis will examine the issues within the four cause variations and show how they all point to management as the main
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Hank Kolb‚ Director of Quality Assurance | Case Study | | Presented by: Joanna Kristine | Total Quality Management (TQM) | Hank Kolb‚ Director of Quality Assurance Case Study I. Background of the Case Hank Kolb was whistling as he walked toward his office‚ still feeling a bit like a stranger since he had been hired four weeks ago as director‚ quality assurance. All last week he had been away from the plant at an interesting seminar entitled “Quality in the 80s” given for
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Share on emailShare on printShare on linkedinShare on twitterShare on facebookMore Sharing Services Fishbone Diagram Background The Cause & Effect‚ or Fishbone Diagram‚ was first used by Dr. Kaoru Ishikawa of the University of Tokyo in 1943 - hence its frequent reference as a "Ishikawa Diagram". This diagram is used to identify all of the contributing root causes likely to be causing a problem. This methodology can be used on any type of problem‚ and can be tailored by the user to fit the
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GENERAL INFORMATION AND MAJOR PROBLEMS The company Hank Kolb works in is a big plant with 1200 people working in it. Greasex‚ which is a specialized degreasing solvent packed in a spray can‚ is one of the major products of this company. Hank Kolb was hired as a director of quality assurance. A problem occurred with the new filling equipment in the previous week and some of the cans were pressurized beyond the upper specification limit. If we analyze the main problems in the plant‚ the fundamental
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CASO HANK KOLB‚ DIRETOR DE QUALIDADE Hank Kolb saiu de sua sala assobiando‚ embora se sentindo ainda um pouco estranho depois de apenas quatro semanas trabalhando na empresa‚ no cargo de diretor de qualidade. Durante toda aquela semana ele estivera ausente da fábrica‚ participando de um seminário organizado pelo setor de treinamento para gerentes de qualidade industrial‚ mas agora estava pronto para investigar os problemas de qualidade em sua fábrica‚ com 1.200 funcionários. Kolb parou
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FISHBONE DIAGRAM The cause-and-effect diagram was initially developed by Japanese quality expert Professor Kaoru Ishikawa. In fact‚ these diagrams are often called Ishikawa diagrams; they are also called fishbone charts for reasons that will become obvious when we look at an example. Cause-and-effect diagrams are usually constructed by a quality team. For example‚ the team might consist of service designers‚ production workers‚ inspectors‚ supervisors‚ quality engineers‚ managers‚ sales representatives
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Fishbone Diagram Part 1 Individual Project Fishbone diagram allows Hotel Escargo to turn the problem upside down working through the roots so that the issue is fixed. It is also easier to fix the smaller problems that lead to the main problem. Looking at the check-in delays‚ there are a lot of small issues that have led to this occurrence. The first issue is computer malfunctions. Often times‚ computers tend to freeze due to glitches in the used software
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Fishbone Diagram J. Reszka Saint Mary ’s University of Minnesota Schools of Graduate & Professional Programs Project Integration and Quality – PRM613R Michael Brown‚ M.A.‚ M.S.‚ Adjunct Instructor April 4th‚ 2013 Fishbone Diagram (Cause/Effect Diagram or Ishikawa Diagram) Introduction Fishbone Diagrams also known as Cause and Effect Diagrams or Ishikawa Diagrams are a quality tool that illustrates how various factors may be linked to potential problems or effects (Project Management
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