Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers satisfied. Although prevention is better than cure‚ it is almost inevitable that at some stage you will receive a customer complaint. Don’t presume a customer complaint is a negative experience because‚ if handled well‚ it can be a valuable learning tool. An effective complaints handling system needs someone
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Storage & Food Handling . Food safety is a scientific discipline describing handling‚ preparation‚ and storage of food in ways that prevent food-borne illness . Diagram1. Food Safety Diagram2. Food Storage and Temperature Diagram4. Food Storage Diagram3. Temperature and Bacteria Cooling Foods Safely One of the leading causes of food-borne illness is improperly cooled food. Cooked foods that are to be stored need to be cooled to below 41°F/5°C as quickly as possible. This
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COMPLAINT HANDLING Complaints 1. What causes people to complain? Why they don’t complain? Why do complaints occur? Complaints occur due to: - ← Delay ← Bad product ← Bad service ← Wrong/Incomplete Information ← A promise that is not kept 2. Why complaints need to be handled? ← Increase brand loyalty ← Improve on quality ← To gain an edge over the competitor ← To retain customers ← To stop unsatisfied customer from spreading bad word of mouth ← To strengthen the buyer-seller
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HSC 2028 Outcome 1 The learner can: Outline the anatomy and physiology of the human body in relation to the importance of correct moving and positioning of individuals The anatomy which is the physical structure of the body and the physiology which is the normal functions of the body help us to move our limbs. Muscles work like leavers and this allow the bones at a joint to work like hinges. When moving someone it is important to remember that the muscles can only move the joint as far as
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good practice in handling information in health and social care settings Outcome 1 Understand requirements for handling information in health and social care settings identify legislation and codes of practice that relate to handling information in health and social care • data protection act 1998 • freedom of information act 2000 • human rights act 1998 • Caldicott Principles Summarise the main points of legal requirements and codes of practice for handling information in health
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[pic] |[pic] | | |REPORT | |HANDLING CONFLICT | |CASE STUDY: “The social network” | |
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CHAPTER-1 INTRODUCTION TO HEALTHCARE INDUSTRY The health care industry‚ or medical industry‚ is a sector within the economic system that provides goods and services to treat patients with curative‚ preventive‚ rehabilitative‚ palliative‚ or‚ at times‚ unnecessary care. The modern health care sector is divided into many sub-sectors‚ and depends on interdisciplinary teams of trained professionals and paraprofessionals to meet
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ROLE OF NAFDAC IN AIRFREIGHTING IN NIGERIA PRESENTED BY PROFESSOR DORA N. AKUNYILI (OFR) DIRECTOR-GENERAL (NAFDAC) AT A ONE-DAY SEMINAR ON OPTIMISING OPPORTUNITIES FOR AIRFREIGHT IN NIGERIA ORGANISED BY NIGERIAN SHIPPERS’ COUNCIL 24TH AUGUST 2006 INTRODUCTION: It gives me great pleasure to be invited to present a paper at this one day sensitization seminar with Theme Optimizing opportunities in the Airfreight industry‚ organized by the Nigerian Shippers Council for importers/exporters‚ operators
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N.V.Q. ADMINISTRATION OF MEDICATION AND MONITORING ITS EFFECTS. BY ANDREW CARTMELL. Q.1. The Health and Safety at Work etc Act 1974‚ was introduced to place responsibility for health and safety on the employer but also on the employee’s. To ensure Health and Safety was maintained in the workplace. In relation to the administration of medication‚ your employer has a responsibility to ensure policies and procedures are up to date and accessible at all times. Also to provide adequate training to
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Medication Administration The intended use of medications is meant to improve a person’ health‚ it is very important the individual administering medication or self-medicating use the drugs correctly‚ by following the doctors’ instruction for the medication prescribed. Medication is given to diagnose‚ treat‚ and prevent illness. Medication can be very dangerous‚ which can potentially cause harm or even deaf if it’s not used properly. Administering medication requires the understanding of how the
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