A subcommittee of the board of directors of Hampton Inns has made a bold proposal that customers be given a guarantee of “complete satisfaction or your night’s stay is free”. Employees will be permitted to make good on this guarantee without the approval of managers. But although the proposed guarantee would show great confidence in the hotels’ quality and would give Hampton Inns a competitive advantage‚ most of the hotel’s managers oppose the plan. Why would they not want to guarantee customer satisfaction
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makes a complaint about the level of service he receives‚ he expects a quick‚ suitable resolution. A customer who is not aware of this guarantee offered by Hampton will express shock and surprise that a company will be willing to give away revenue and an opportunity at profits just like that. What will make it even more astonishing is that Hampton has a competitive advantage due to this guarantee therefore this will not happen at any other hotel. However‚ he will be impressed that the complaint has
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Divisions C3201229 1.0 Premier Inn 3 1.1. Target Market 3 1.2. Mission Statement 3 1.3. Business Mix 3 2.0 Yield Management 4 2.1. Performance 4 2.1.1. Occupancy 4 2.2. Promotional Packages 5 3.0 Recommendations 6 4.0 Bibliography 7 Premier Inn Premier Inn is a chain of budget hotels belonging to the Whitbread Group PLC. It is the market leader in budget hotels; there are 466 Premier Inn hotels throughout the UK with approximately
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Table of contents Executive Summary 4 Introduction 5 Chapter 1 6 Quick scan 6 Problem statement 9 Chapter 2: Swot analysis 10 The companies’ business 10 Target group 10 Suppliers 10 Structure 11 Company culture 11 Competitive advantage 11 Competitive landscape 12 Strenghts 13 Weaknesses 14 Opportunities 14 Threats 15 Confrontation matrix 16 Porter’s five forces 16 Chapter three 18 How big is the target market? 18 What is the customer opinion about hosting
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Cheryl LaRoche in the Hampton project‚ which is basically an attempt to compile the names of the slaves on the Hampton plantation and the Northampton ironworks‚ which both were owned by the Ridgely family for generations. The project collects the names of hundreds of slaves‚ from the end of the eighteenth century‚ till
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Introduction Amber Inn & Suite‚ Inc. was built in 1979 and is composed of 250 hotels chain empire of which each consisting an average of 120 exquisite guest rooms or suite units. The profits are $422.6 million and deficits of $15.7 million. The Amber Inns & Suite have total of 30‚000 rooms. The Company’s objective is to cater mainly to professional clienteles that are traveling with fabulous guest rooms at an economical price. Amber Inn & Suites‚ Inc. is located in areas amid ten western and Rocky
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In “No Room at the Inn” Yasmin Alibhai-Brown (2002) argues on how immigrants changed from being in high status in Europe to being discriminated. Yasmin Alibhai-Brown has a bachelor in English literature from Makerere University(Wikipedia‚ 2014). Also‚ she has a Master of philosophy degree in English Literature. Also‚ Alibhai-Brown writings focus on immigration‚ multiculturalism and diversity. Furthermore‚ Yasmin wrote several books that has been successful such as the Independent and Who do we think
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Fred Hampton was born in Chicago the year of 1948; he grew up with his parents in Maywood a suburb in the city limits of Chicago. Hampton attended high school in the city of Chicago; he went to Proviso East High School. Fred Hampton would graduate in 1966 and future his educate himself in law at Trinton Junior College. While attending Trinton he decided to join the NAACP and was appointed leader of the youth council organizations west suburban branch. In November of 1968 Hampton went on to
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Financial Analysis Past Performance: In regards to the past performance of the Westover inn‚ it is clear to see that the inn has been an underperformer in regards to recording any positive net income. Despite the consistent years in failure to produce a positive income‚ the trend is clear that progression is being made as each year has shown an increase in profit and revenue. This has much to do with the productive way of reducing expenses and the inn gaining more recognition and consistent
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General Philosophy 2.3. Ownership/Management 2.4. Organizational Chart 2.5. Facilities name and type 1.6 Outstanding Characteristics of the establishment 2. DISCUSSION OF FINDINGS / ANALYSIS / RECOMMENDATION 3.6. Areas of Concern: Status Analysis 3.7.1. Organizational Structure 3.7.2. Operation System and Procedure 3.7.3. Facilities‚ Equipments‚ Etc. 3.7.4. Manpower-scheduling‚ work method‚ styles of communication
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