Customer Service Page 34‚ #1‚3‚6‚7‚9‚10 Chapter 1 “The Customer Service Profession” Assignment #1 1. Service is usually the act of helping or doing for someone. Many acts of service include supplying things such as water‚ electricity‚ gas‚ etc. Service is a general work that could be used for many things as long as there is a provider. 3. Some factors that have facilitated the shift to a service economy were when businesses focused more on providing timely quality service. The focal
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Service Encounter Journal As consumers we hold a very influential and powerful tool‚ money. Whether buying a top-quality watch like a Rolex or purchasing a shirt at Wal-Mart‚ we expect to get value from our monetary expenditures. In reference to the previous items‚ the customer dealt with absolutes. They are physically tangible items that cannot be returned or resold. Customers tend to have a high level of confidence in their expectation for these goods; however‚ services set on the other end
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Reinventing Ericsson Ericsson had almost gone bankrupt when the dot-com bubble burst and the telecom market collapsed in late 2000. When Svanberg (first externally recruited CEO in 60 years) took over in April 2003‚ he launched yet another cost cutting package (after CEO Kurt Hellström in early 2003)‚ the fourth in two years. Svanberg wanted to do more than just restore the company to break-even‚ he wanted the latest round of cuts (coupled with revenue increases) to return Ericsson to profit. Svanberg
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DiGi Telecommunications Sdn. Bhd.‚ DBA DiGi‚ is a mobile service provider in Malaysia. It is owned in majority by Telenor ASA of Norway with 49%. On 24 May 1995 DiGi became the first telco in Malaysia to launch and operate a fully digital cellular network. They were also the first to offer GPRS (2.5G) and later EDGE (2.75G) in Malaysia in 14 May 2004. DiGi primarily uses the 1800 MHz band for GSM with the network code of 50216. DiGi is listed on the Bursa Malaysia under the Infrastructure category
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owning RM8.8 billion revenue in 2010. In Malaysia‚ Maxis is the top ranking company in providing telecommunication services. There are more than 3200 employees working in Maxis Berhad. Maxis headquarter was located at Maxis Tower‚ Kuala Lumpur. The dialling prefixes that used by Maxis company are “012”‚ “017”‚ “014-2”‚ and “011-12”. Maxis has get a license to run a nationwide GSM 900 mobile network in 1993. In August 1995‚ Maxis starts its mobile businesses and in early 1996 Maxis commenced its
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Society and is based in Edinburgh‚ UK. She runs a private research consultancy‚ MackSense‚ and has an MBA from IAE de Paris-Université Panthéon Sorbonne‚ France. She has a proven track record of delivering insightful and actionable market research services in the areas of mobile telephony‚ VoIP software and solutions‚ enterprise IT‚ and healthcare. Copyright © 2010 Business Insights Ltd This Management Report is published by Business Insights Ltd. All rights reserved. Reproduction or redistribution
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is leading company which providing telecommunication services in Malaysia and has over 11.4 million service users currently. In 1993‚ Maxis has obtained license to run a nationwide GSM 900 mobile network‚ which is a local fixed network and an international gateway. Maxis starts its mobile businesses in august 1995 and commenced its fixed line and international gateway operation in early 1996.Nowadays‚ Maxis is providing a full set of services on various platforms to satisfy the demand of telecommunications
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Terry Hill‚ a professor at Oxford University argues that the criteria required in the marketplace (and identified by marketing) can be divided into two groups: ➢ An order qualifier is a characteristic of a product or service that is required in order for the product/service to even be considered by a customer. ➢ An order winner is a characteristic that will win the bid or customer’s purchase. Order winners and qualifiers are both market-specific and time-specific. They work in different
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is in use while you are unaware of it. * 3 Check to see if the phone is warm even when you have not been using it. Cell phones heat up when in use‚ but should not be warm under normal resting conditions. * 4 Test your GSM phone (most phones are GSM in the United States‚ including T-Mobile and Cingular) by positioning it next to speakers when you are not using it. A short-lived buzzing noise often occurs when phones are near speakers and sometimes even when they are not in use; however
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CHAPTER 1 THE PROBLEM AND ITS SCOPE 1.1 Background of the Study Knowing the status of the academic performance of a student at the end of the semester will save time‚ money and the anxiety of the students. In this generation of information technology‚ computer is considered the lifeblood of society. This technology has changed the ways of life work and the times. The technology‚ both in hardware and software‚ keeps changing‚ day in and day out‚ improving its performance. This is because as the latest
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