6/hour 6 orders x 4 hours = 24 orders Therefore Kristen can fill 24 orders each night. 3. How long will it take her to fill a rush order? A ‘rush’ order will still take 26min as this is how long the operations time is. None of the processes can be eliminated with rush orders therefore the operations time cannot be minimized. 4. How busy (utilization) will she be? With processing 24 orders each night over four hours‚ Kristen will be fully utilized with the time activated equaling the time available
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Thomke‚ S.‚ & von Hippel‚ E. (2002). Customers as Innovators: A New Way to Create Value. Harvard Business Review (Vol. 80‚ pp. 74). Main point Many companies sometime lack the understanding of what exactly their customers’ needs. This can cost companies a lot of money for loss of customers and sales‚ and to win back those customers. Product R&D in this case is a major drawback. Authors‚ Thomke and Von Hippel‚ have found that companies nowadays have come up with a new approach
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Assignment 1: Operation Decision Assume you have been hired as a managing consultant by a company to offer some advice that will help it make a decision as to whether it should shut down completely or continue its operations. It currently uses 100 workers to produce 6‚000 units of output per month (working 20 days / month). The daily wage (per worker) is $70‚ and the price of the firm’s output is $32. The cost of other variable inputs is $2‚000 per day. It also tells us that the firm’s fixed cost
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Customer service 1 © NSW DET 2008 Topic 1 - Customer service 2 © NSW DET 2008 Introduction It may seem strange that you are studying an area that you already know so much about—customer service. Whether we realise it or not‚ we always judge organisations that we come in contact with and so we already have quite a good understanding of a customer’s perspective. In this module we will put this understanding into a structured model‚ so it can contribute to developing organisational
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http://jsr.sagepub.com Journal of Service Research DOI: 10.1177/1094670506294666 Journal of Service Research 2006; 9; 113 Denish Shah‚ Roland T. Rust‚ A. Parasuraman‚ Richard Staelin and George S. Day The Path to Customer Centricity http://jsr.sagepub.com/cgi/content/abstract/9/2/113 The online version of this article can be found at: Published by: http://www.sagepublications.com On behalf of: Center for Excellence in Service‚ University of Maryland Additional services and information
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1) Introduction This is an introduction to the case study of Somerset Furniture. The main talk of the event would be about global supply chain and its impact towards Somerset furniture. In this case study we reverse the history‚ background‚ and anatomy of Somerset Furniture. From the introduction of the company we learn about the journey needed in developing and manufacturing the product lines. The journey of Somerset Furniture will dictate on why the company started to outsource and also
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factors between marketer and customer. So that this paper began to discuss these two situations follow by value and brand image. Finally‚ customer leaning will be analyzed to show why a customer can find the relevance‚ purpose and significance which even creator is not aware of. moreover‚ in order to prove the reliability of the article argument‚ this essay will investigate some academical literatures‚ which includes customer value‚ brand value‚ brand image and customers learning. Values "Marketers
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Quick Changeover (SMED) As lean production is dependent upon small lot sizes‚ small lot sizes are dependent upon quick changeovers. If set-ups or changeovers are lengthy‚ it is mathematically impossible to run small lots of parts with low inventory because large in-process inventories must be maintained to feed production during changeovers. For example‚ large stamping dies commonly took hours to change until the development of quick die change methods (Single Minute Exchange of Die‚ or SMED).
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Operational management is the design and process whereby goods and services are successfully delivered to customers. It involves designing of goods‚ services‚ and the process that creates them; it also involves day-to-day management of the processes as well as the on-going improvement of goods‚ services and processes. (Collier 2012-2013‚ 3) This involves both strategic planning as well as operations strategy. Strategic planning is a process of determining long-term goals‚ policies‚ and plans for an
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Operations Management in Hard Rock Cafe Operations management is an important element in restaurant management. Hard Rock Café has had a very high brand recognition percentage throughout the world because of its operations management. In this paper we will try and discuss the 10 decisions Hard Rock Café has gotten right in making it one of the most successful companies in the service industry. Goods & Services Design A restaurant sells two products: one is tangible product‚ such like food
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