not. It also gave a chance to FedEx to check out the leadership and managerial skills of its internal Employees. * “Guaranteed Fair Employee Procedure” (GFTP ) Via “People –Service-Profit “ (PSP) Philosophy – One of the major HR practices which made FedEx a success story was the Guaranteed Fair Employee Procedure where all type of Employee Grievances were taken care of. The philosophy of “ People-Service-Profit” where Employees were kept before the company’s profit making motives lead to more
Premium Employment Management Leadership
Arbitration Association-A national organization that promotes the use of arbitration for those who wish to utilize their services. e) Grievance-A real or imaginary wrong causing resentment and regard as grounds for complaint. 2. In a few sentences‚ identify the difference between grievance arbitration and the arbitration procedure vs. mediation. a) Grievance Arbitration is a process used when collective bargaining agreement disputes are resolved. BC Gas (2001) “ In essence‚ it is a private
Premium Collective bargaining Negotiation Trade union
that the seven grievances are: “pay (17 percent)‚ working conditions (16 percent)‚ performance and permanent job assignments (16 percent)‚ discipline (14 percent)‚ benefits (14 per cent)‚ management rights (7 percent)‚ and discrimination (6 percent)” pp. 471-474. Grievances are resolved through a four step procedure according to Possum. In Step 1‚ an employee or employees file a complaint with the union steward. The steward can access or assist the employee in writing the grievance and presents
Premium Collective bargaining Negotiation Trade union
Civil Procedure Outline I. Personal Jx- in what states can the π sue the Δ. a. In personam- pwr over the person. General jx- the Δ can be sued in that state for a claim that arose anywhere in the world. Specific jx- the Δ is being sued for a claim that arose from their actions w/in the forum. i. Constitutional Limits- Due Process Circle 1. Pennoyer v. Neff- Traditional basis for in personam 1. The Δ is served with process in the forum- presence- general jx 2. Service on the Δ agent in
Premium Civil procedure Common law Appeal
AN OUTLINE OF BASIC PARLIAMENTARY PROCEDURE Prepared by Douglas N. Case Parliamentary Authority: Robert’s Rules of Order‚ Newly Revised‚ Tenth Edition‚ 2001. I. Rules Governing an Organization A. State and Federal Law - governing cor porations‚ tax-exempt organizations‚ public legislative bodies‚ etc. B. Articles of Incorporation - applicable to corporations C. Governing Documents of Parent Organizations - applicable to chapters‚ affiliates‚ etc. of larger organizations D. Local
Premium Parliamentary procedure
Negotiation Case Study The purpose of this problem is to familiarize students with the negotiation of a labor contract. The problem is strictly a hypothetical one and does not pertain to any actually management or union. It is designed to test in a practical way the student’s understanding of the issues of collective bargaining studied during the semester and the strategy of the bargaining process. The following constitutes the case on which demands will be based and which provides the framework
Premium Trade union Collective bargaining Wage
Question 1 2 out of 2 points The failure to reach agreement is called Correct Answer: an impasse. Question 2 2 out of 2 points Under the Railway Labor Act (RLA)‚ once the National Mediation Board (NMB) declares an impasse‚ Correct Answer: parties enter into a 30-day cooling-off period. Question 3 2 out of 2 points In _____‚ a neutral third party tries to assist the parties to reach an agreement.
Premium National Labor Relations Act Strike action Contract
Question 1 0.5 out of 0.5 points ________ refers to the point at which an employee becomes fully entitled to a benefit. Selected Answer: vesting Response Feedback: correct Question 2 0.5 out of 0.5 points The process of having the NLRB certify a union based on 50% of the authorization cards indicating the employees want a union without an election is called _______. Selected Answer: card check Response Feedback: correct Question 3 0.5 out of 0.5 points
Premium Trade union National Labor Relations Act Employment
2006 Himes‚ G. (1981). Handling Gripes and GrievancesSuperVision‚ 43(2)‚ 3- . Retrieved Feb 19‚ 2006 Anderson‚ P.‚ & Pulich‚ M. (2001). A positive look at progressive discipline The Health Care Manager‚ 20(1)‚ 1-9. Retrieved Feb 19‚ 2006 A Formal Grievance System. (1982). Small Business Report‚ 7(9)‚ 23-28. Retrieved Feb 19‚ 2006
Premium Employment Problem solving 1916
Responding to an Employee Grievance: As you know‚ company policy requires that employees smile at customers and make eye contact with them. In the past nine months‚ 12 employees have filed grievances over this rule. They say they are being harassed by customers who think they are flirting with them. A produce clerk claims customers have propositioned her and followed her to her car. Another says‚ “Let me decide who I am going to say hello to with a big smile.” The union wants us to change the
Premium Collective bargaining