Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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The Authority on World Travel & Tourism Travel & Tourism Economic Impact 2013 World WTTC Travel & Tourism Economic Impact 2013 1 For more information please contact: Rochelle Turner Research Manager rochelle.turner@wttc.org © 2013 World Travel & Tourism Council Contents The Economic Impact of Travel & Tourism 2013 Foreword.................................................................................................................................................
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CONTEMPORARY ISSUES IN TRAVEL AND TOURISM Task 1: Sharm El-Sheikh of Egypt‚ is the biggest and most important city of Sinai‚ lies at the southern side of the Peninsula where the two gulfs of Aqaba and Suez meet with the Red Sea. With its unique location in the Sinai Peninsula of Egypt‚ it is considered the strategic passageway‚ the meeting point between Asia and Africa‚ and the base of great civilizations. With its diverse features of environment
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quickly but thoroughly with enthusiasm. I like to be part of a team and working together‚ although I am very capable of working independently. I’m very polite and sociable; I also like to meet new people‚ which is why I have chosen to go into the travel and tourism sector. It is a very diverse‚ dynamic‚ wide-ranged and rapidly growing industry‚ which creates job opportunities for many whether young or aged. There is an increasing range of jobs and career prospects for suitably qualified people. I believe
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The costs of international travel are decreasing and tourism is growing. What are the advantages and disadvantages of increasing tourism activity in different countries? Use our own ideas‚ knowledge and experience and support your arguments with examples and relevant evidence. Positives of tourism: 1. Personal perspective: Tourism is a popular leisure activity. Tourists can relax‚ have fun‚ ’recharge their batteries’‚ experience different customs and cultures (sight-seeing‚ sunbathing‚ visiting
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Development of Visitor Management Strategies Based on Visitors’ Leisure Lifestyle - A Visitor Sample of Sun Moon Lake National Scenic Area‚ Taiwan Su-Hsin Lee Jing-Shoung Hou Chang-Chan Huang Wei-Chen Li 【Abstract】 Visitors’ depreciative behavior can be seen quite often in outdoor recreation settings. Their improper behavior brings not merely negative effects on other visitors but also major maintenance issue to recreation resource management. Therefore‚ recreation resource management authorities
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their dollar‚ but also feel valued and respected by the workers providing the service (Kernbach & Schutte‚ 2005; Langhorn‚ 2004; Varca‚2004; Winsted‚ 2000). World travel and tourism as one of the world’s largest industries‚ supporting 266 million jobs and generating 9 per cent of the World GDP. Each year the global travel and tourism industry generates several thousand billions U.S. dollars in revenue. According to UNWTO the number of International tourist arrivals worldwide exceeded the one billion
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BTEC Diploma in Travel and Tourism Level 3 Unit 14 – Specialist Tourism P3 – Produce a market profile for a chosen type of specialist tourism Melissa Bottomley Reflecting back to the types of specialist tourism featured in P1‚ individually and after negotiation with your tutor‚ you should select a specific specialist tourism type you wish to focus on. You will be assessed on the presentation of your research and findings to your tutor and selected peers. You need to include: The main providers
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World II My name is Sihaam Ahmed; I am 23 years old and have graduated from Roehampton University studying Travel and Tourism Management. I had experience working in London’s busiest hotels Hilton Metropolitan as the assistant to the head of Human Resources. I left the hotel because I saw an opportunity work on cruise liner. Working on would cruise linerwould give me a chance‚to travel which has always been a dream of mine and gain tremendous amount of experience My ambition in life like many
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operations in the travel and tourism industry. Advances in Internet and other direct booking One of the largest areas of impact within technological development is the way bookings are mad. Bookings in the Second World War (1939-1945) were really simple to make as airlines and tour operators had charts on the walls of their office and would take bookings over the phone or by post. The charts were fairly resourceful but normally ended up with double bookings. As the demand for travel grew reservation
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