A case-study on GrameenPhone Ramkhamhaeng University Institute of International Studies Master of Business Administration Subject: Management of Change and Development Submitted By: Pronoy Chakma(Noy) Institute of International Studies MBA (2012-2013) Submitted to: Prof. Dr. Maurice Yolles A case-study on GrameenPhone By: Pronoy Chakma (Noy)
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Customer Service of Grameenphone: An Evaluation Table of contents Executive Summary VII Chapter 1: Introduction of the Report 1 1.1 Origin of the report 1 1.2 Objective 1 1.3 Scope 2 1.4 Limitations 2 1.5 Historical Background 2 1.6 Sources & Methods of Collecting Data 3 1.7 Acronyms 3 1.8 Report Preview 4 Chapter 2: GP Organizational Information 5 2.1 Company Vision 5 2.2 Company Mission 6 2.3 Our Values 6 2.4 Good Business‚ Good Development 7 2.5
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Letter of Transmittal: December 27‚ 2011. __________________ Professor Institute of Business Administration‚ University of Dhaka. Sir‚ With due respect‚ we are here to submit the following report on Bangladesh Premier League according to the instructions given by you. After going to Bangladesh Football Federation (BFF) and doing a thorough online research on Bangladesh Premier League‚ we have been quite successful in collecting necessary background information about it. A survey
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Communication and communication styles‚ verbal‚ non-verbal and written‚ are complex processes and has been described as being “circular and continuous‚ without end or beginning” De Vito (2007). We do both‚ at the same time‚ speaking and listening‚ questioning and responding in an interaction between us and others. It includes‚ interpersonal communication (sharing thoughts and ideas‚ our feelings and emotions‚ understanding others and being understood)‚ self-awareness (knowing oneself)‚ emotional
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Mehrabian’s communication research Professor Albert Mehrabian’s communications model Professor Albert Mehrabian has pioneered the understanding of communications since the 1960s. He received his PhD from Clark University and in l964 commenced an extended career of teaching and research at the University of California‚ Los Angeles. He currently devotes his time to research‚ writing‚ and consulting as Professor Emeritus of Psychology‚ UCLA. Mehrabian’s work featured strongly (mid-late 1900s) in establishing
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Communication is when two or more people exchange information. Good communication skills is essential in a work setting because it’s vital for the development of positive relationships with people using the services provided‚ and also for their families and friends‚ so that they can understand and meet their needs. Communication is also crucial to develop positive relationships with work colleagues and other professionals‚ as well as to share information with those using the services‚ by providing
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SHC31 Promote communication in health‚ social care or children’s and young people’s settings Identify the different reasons people communicate People communicate for different reasons‚ which are as follows: * To teach: We communicate is to impart knowledge and to teach. This way of communication allows future generations to acquire the knowledge and expand on it. Examples of this include information about what products are safe to eat or how to invent. * To learn: Communication is also used
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his assignment discusses barriers to‚ and methods of‚ effective communication with people who are confused by reflecting on my experience in communicating with an elderly confused patient. Specifically‚ and within the scope of this assignment‚ I reflect on two methods of effective communication with elderly confused patients; one verbal (reality orientation) and one non-verbal (touch). During my first placement I was asked to assist in the care of Elsie (pseudonym)‚ an 86 year old lady admitted
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DISTRIBUTION Two Chapter Two Therapeutic Communication Techniques LEARNING OBJECTIVES Upon completion of this chapter‚ the reader should be able to: • Discuss therapeutic communication techniques • Analyze barriers that compromise active listening • Review the impact of culture on nurse–client relationships • Describe negotiation and conflict management • Contrast assertive‚ passive‚ and aggressive communication skills • Discuss appropriate use of self-disclosure
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The Conflict Revealed COMM 200 Interpersonal Communication Prof. Darla Hill April 2‚ 2012 The Conflict Revealed Within interpersonal communication conflict can be defined simply as a fight or battle that can display truth and strength or highlight the most painful and unforgiving elements of emotions in everyday lives. The handling of interpersonal conflict if done properly can strengthen the relationship to which the conflict originated but if handled poorly it can cause great and irreparable
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