GHOA1013 – GUIDELINES FOR GROUP PROJECT TASKS (GROUP 1 – 15) Notes: All project write-up should follow the notes that I have provided together with my power point notes ‚ so plan ahead and distribute subtopics fairly so that everybody can do their own part thoroughly Please follow the topics in THIS GUIDELINES‚ Please note that some subtopics are additional from the power point slides that I gave‚ and you should add info on the additional subtopics. To cover MALAYSIAN CONTEXT‚ in all subtopics
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• Customer Service One of the main issues that management has to face in the hotel and restaurant industry is dealing with difficult customers. Dealing with these customers takes patience‚ finesse‚ and knowing what steps are possible for management to take. A manager usually has the power to provide a free meal‚ entrée‚ or even to comp a room for a night for a guest when there is a difficult problem. The manager has to know what is appropriate given the current situation. For example‚ a customer
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Strengths LOCATION: City Center‚ Grand Central (1200 pax) PRODUCT: Unique BRANDED IMAGE DIVERSE OFFER FOOD‚ SKY SPORTS‚ HD SCREEN‚ QUIZ & MUSIC ACCESSABILITY STAFF PRODUCT KNOWLEGE (Emma) SIZE AMBIANCE: Age‚ Gender‚ Relaxed & Comfortable PRICE SENSITIVE & OFFER. DEMOGRAPHIC MEMBERSHIP WEBSITE & ONLINE BOOKING AIR CONDITIONED CLUB TEAMS Weaknesses - lack of staff knowledge - no welcome - no customer focus - no management or leadership visible - Poor standards
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Kristine Z. Rigodon October 10‚ 2014 HM1C Permit #: 40743 The Sofitel Philippine Plaza Sofitel Philippine Plaza Manila is a five-star luxury hotel in Pasay‚city.Sofitel Philippine Plaza manila is a five-star resort hotel in Manila. It is a brand of french luxury hotels. Philippine Plaza Manila is next
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Competitive Analysis | Kimpton Hotels | The W Hotels | FairmontHotels | Joie de Vivre | Logo/Brand Name | | | | | Target Market | Business‚ Luxury Leisure‚ GLBT community | Business‚ Luxury Leisure | Luxury Leisure | Business‚ Romantic/ Weekend Getaways‚ Family Vacations | Number of Locations | 54 Boutique Hotels | 52 Boutique Hotels | 88 Boutique Hotels/ Resorts | 30 Boutique Hotels | Locations | United States | Worldwide | Worldwide | California Only | Restaurants | Every Hotel
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Statement of the Problem This study attempts to find out the factors that influenced the 3rd year Hotel & Restaurant Management students in choosing their course specialization. More specifically‚ this study will answer the following questions: 1. What course specialization in Hotel & Restaurant Management has the most number of enrolled 3rd year students? 2. What is the common factor that influenced choice of specialization among 3rd year Hotel & Restaurant Management students?
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Food and beverage outlets are the areas in a hotel where food and beverage are sold to both in-house and outside guests. The following types of food and beverage can be seen which may or may not attach to a hotel. Specialty restaurant These restaurants deal in a particular type of cuisine like Chinese‚ Italian or French etc. Each and every aspect of the restaurant is typical and related to the area of region of community whose food is being served. The food‚ service‚ uniform‚ décor etc. are
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Theme restaurants are very popular today and can add value and quality to a guest’s experience. Every guest has different needs and expectations of a dining experience. This discussion post will take a look at a dining experience at the Rainforest Café and compare it to a dining experience at Ruby Tuesday restaurant and will evaluate the differences in quality and value. Recently I dined at to the Rainforest Café in Disney World. The entertaining experience was amazing as you felt like
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The Biltmore had its reveled opening on June 6‚ 1922. The Providence Journal at the time said it would be “the most elaborate social event ever to be held in the city” The owners at the time of the opening were John Bowman and Louis Wallick. They wanted to open a state of the art luxury hotel. The layout of the building is something of the creativity of the famous architect team of Warren and Whitmore. They are the men responsible for New York’s Grand central Station. The building has a unique V
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ON – THE – JOB TRAINING at Aloha Hotel In partial fulfillment of the Requirements for Bachelor of Science in Hotel Restaurant Management Submitted by: Madulin‚ Ma. Luna P. Submitted to: Jesilitlyn Gloria April 2014 II. Brief History/ Background of the Company/ Company Profile ALOHA HOTEL BRIEF HISTORY Aloha Hotel was established in 1995 as one of the subsidiary companies of Goldbell Phil.‚ Inc. with hotel
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