Leadership & Organization Development Journal Emerald Article: Emotional intelligence and leadership effectiveness Robert Kerr‚ John Garvin‚ Norma Heaton‚ Emily Boyle Article information: To cite this document: Robert Kerr‚ John Garvin‚ Norma Heaton‚ Emily Boyle‚ (2006)‚"Emotional intelligence and leadership effectiveness"‚ Leadership & Organization Development Journal‚ Vol. 27 Iss: 4 pp. 265 - 279 Permanent link to this document: http://dx.doi.org/10.1108/01437730610666028 Downloaded on:
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Challenges in Maintaining System Reliability in Electrical Systems Reliability of Supply As a result of reforms in the power sector many new Distribution Companies have started their operations. Apart from improving financial viability‚ reduction of T&D losses the distribution reforms have been identified as a key area in terms for fulfilling consumers‘ expectations in terms of service delivery in the area of Reliability and Quality of power supply. Reliability and Quality of power supply were
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Executive Summary This paper is an analysis of the relatively new concept of EQ (Emotional Quotient). The importance that EQ now hold is more than what IQ held a few years back. In the past the use of IQ was enough to measure the capabilities of a manger or a leader. However‚ as the dynamics of the work place have changed and since the contemporary manager and leader needs to be more emotionally involved with his subordinates and colleagues the need for EQ as a measure for assessing manager’s
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Behavioural 3. Charlesworth‚ E. A. & Nathan‚ R.G. (1982). Stress Management : A Comprehensive Smide to Witness. New York : Ballantine Books. 4. Cuttt‚N.F. & Mostaly‚ P. (1941). Practical School Discipline and Mental Hygiene. Boston : Hoghton Mifflin 5. Gherman‚ E. M. (1981).Stress and the Bottom line. New York : Amacon. 6. Koul‚ Lokesh. (1984). Methodology of Research in Education. New Delhi : Vikas Publications. 7. Lawkan‚ P. B. (1949). Mental Hygiene in Public Health. New York : Mc graw
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The Five Hofstede’s Cultural Dimensions Business had been evolve seen the beginning of human civilization. Today business has evolved into an age of globalization‚ which is every countries in the world has connected together as one enormous network .This Globalizations phenomenon also presented many difficulties of doing business between country to country especially doing business outside of home country. One of the biggest problems is the different of the cultures such as customs‚ tradition
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and Proposal The Affect of Emotional Intelligence on Effective Leadership “Emotional intelligence is the ability to manage one’s own and others’ in order to guide one’s behavior and achieve goals” (Salovey‚ & Mayer‚ 2005). In simple words‚ EI is the ability to perceive‚ control‚ and evaluate emotions‚ that is‚ to regulate your own emotions‚ and the ability to cheer up or calm down another person. Building on the work of Mayor and Salovey (1997) and others‚ Goleman (1998) further suggested that
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1st Journal (Relative Importance Of Service Quality Dimensions : A Multisectoral Study) Mcdonalds is constantly promoting its corporate mission of People and People Vision. The People Promise is “how we remind our people what they can expect and how high our goal is : to be the best employer in each community around the world”. And the People Vision is “we’re not just a hamburger Co. Serving people‚ we’re a Co. Serving hamburger”. It has the customer service department and web site to provide customer
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been obtained. Cognitive Intelligence and Emotional Intelligence in the Field of Organisation Behaviour. Within human societies‚ there are elements of social interaction and logical problem solving. Some individuals are known to their friends as very smart people who can fix problems. If these smart people are not know to their friends or their community‚ does their talent reach its full potential? Cognitive intelligence refers to the skills that people have to logically
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mental‚ emotional and physical health. However‚ some people have certain protective factors which can help them safeguard or at least cope effectively with these changes. These factors could be supportive peers‚ parental support (Crockett et. al.‚ 2007)‚ positive experiences at school‚ athletic or academic success (Rutter‚ 1985) and having an ability to understand and manage emotions (Christine & Matthew‚ 2009). Taking into consideration college
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The effects of leader and follower emotional intelligence on performance and attitude: An exploratory study Chi-Sum Wonga‚*‚ Kenneth S. Lawb‚1 a Department of Management‚ The Chinese University of Hong Kong‚ Shatin‚ N.T.‚ Hong Kong‚ China b Department of Management of Organizations‚ Hong Kong University of Science and Technology‚ Clear Water Bay Road‚ Hong Kong‚ China Abstract Recently‚ increasing numbers of scholars have argued that emotional intelligence (EI) is a core variable that affects
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