emeraldinsight.com/0960-4529.htm MSQ 15‚3 A case study of service failure and recovery within an international airline David Bamford Manchester School of Management‚ UMIST‚ Manchester‚ UK‚ and 306 Tatiana Xystouri Ministry of Finance‚ Nicosia‚ Cyprus Abstract Purpose – This paper seeks to examine the effectiveness of internal processes of service quality recovery for an international airline. Design/methodology/approach – An action research methodology was adopted. The research involved: a review
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exploitation due to transnational corporations. Many farmers have also been driven to suicide because they were unable to make a living with their farm land taken away‚ and the loss of human lives is probably the greatest tragedy that results from globalization. After Coca-Cola had set up their factories‚ the nightmare was not over for India just yet. Now that the factories were set up Coca-Cola had to hire workers to work in their dreadful factories where the working conditions were appalling; many of
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The Pros of Globalization Globalization is the growth of companies and businesses to a global or worldwide scale. This act of globalization can be dated as far back as Canada’s independence‚ as far back as the United States’ independence and probably even further back than that. If globalization has been going on for this many years then why do some people still feel obligated to purchase goods and services that have been manufactured in their native country? Is it because of preference or style
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1 CAPACITY UTILIZATION IN INDIAN AIRLINES Danish A. Hashim* Sir Ratan Tata Fellow Institute of Economic Growth Delhi. 110 007. INDIA. E-mail: danish_hashim@yahoo.com April 2003 Abstract The financial performance of the state -owned Indian Airlines has deteriorated since 1989- 90. The main reasons cited for the poor financial performance of Indian Airlines include: rising fuel prices‚ excess staff‚ serving uneconomic routes and increasing expenses on insurance. However‚ low capacity utilization
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The Political Economy of Globalization The process of globalization had already begun in the late nineteenth century. Before World War I‚ trade and foreign investment were fairly globalized. Because of low political obstacles to international migration‚ labor markets actually were more globalized at the beginning of the twentieth century than at its end. The two world wars and the Great Depression between them interrupted the process of global market integration for about half a century. Thereafter
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SOFTWARE REQUIREMENTS SPECIFICATION(SRS) FOR AIRLINE DATABASE Table of Contents 1. Introduction 1.1 Purpose 1.2 Document Conventions 1.3 Intended Audience and Reading Suggestions 1.4 Project Scope 1.5 References 2. Overall Description 2.1 Product Perspective 2.2 Product Features 2.3 User Classes and Characteristics 2.4 Operating Environment 2.5 Design and Implementation Constraints 2.6 Assumptions and Dependencies 3. System Features 4. External Interface Requirements 4.1 User Interfaces 4.2 Hardware
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GLOBALIZATION OF MARKETS Theodore Levitt is often considered to be the first to recognize the trend towards globalization and states that: “companies must learn to operate as if the world were one large market – ignoring superficial regional and national differences…” In addition‚ he argues that the companies that do not adapt to the new global realities will become the victims of those that do. Theodore Levitt’s 1983 article about the globalization of markets is one of the most discussed
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International Terrorism Is a Product of Globalization Course: Academic Reading & Writing II Instructor: George Rueckert Written by: Vakhobov Rustamjon; ID: 20111496 [pic] Almaty 2012 International Terrorism Is a Product of Globalization Outline Thesis Statement: Globalization has been mostly a positive phenomenon in past decades‚ but since 9/11 it has been the major factor in the expansion of international terrorism. I. Globalization is a complex process of global
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1. Globalization affects national sovereignty of both developing countries as well as developed countries. By sovereignty‚ we mean the independence of countries to make decisions and conduct policy in different areas like the economy‚ corporate and industry related legislation‚ environmental regulations‚ politics‚ etc. From the video‚ please provide one example each of how globalization infringes on the national sovereignty of‚ a) a developing country‚ and‚ b) a developed country? How‚ and through
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Southwest Airlines’ Corporate Strategy & Control System Southwest Airlines became one of the most admired airlines in the world based on their dedication to their customers and the corporate strategies their leadership instituted. Their leadership created a different corporate culture that CEO Herb Kelleher and his company are devoted to the philosophy of putting employees first (Govindarajan‚ pg. 115). In doing so‚ Southwest was able to instill a management control system that relied on
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