Management R I C H A R D L . DA F T Vanderbilt University TE N TH E DI TI O N Australia • Brazil • Japan • Korea • Mexico • Singapore • Spain • United Kingdom • United States Copyright 2011 Cengage Learning. All Rights Reserved. May not be copied‚ scanned‚ or duplicated‚ in whole or in part. Due to electronic rights‚ some third party content may be suppressed from the eBook and/or eChapter(s). Editorial review has deemed that any suppressed content does not materially affect the overall learning
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P A R T 1 UNDERSTANDING THE WORKPLACE CHAPTER 1 What Is Organizational Behaviour? An organization decides it will hire people with few skills and job experience. What challenges might its managers face? 1 2 3 4 What is organizational behaviour? Isn’t organizational behaviour common sense? Or just like psychology? How does knowing about organizational behaviour make work and life more understandable? What challenges do managers and employees face in the workplace of the twenty-first
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Editor–in–Chief CHARLES D. SPIELBERGER University of South Florida Tampa‚ Florida‚ USA Charles D. Spielberger is Distinguished Research Professor of Psychology and Director of the Center for Research in Behavioral Medicine and Health Psychology at the University of South Florida. Author‚ co-author‚ or editor of more than 350 professional publications‚ Spielberger’s current research focuses on anxiety‚ anger‚ curiosity‚ depression‚ job stress‚ and lifestyle factors that contribute to the etiology
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