companies. (See Exhibits 1‚ 2‚ 3‚ and 4 for selected financials for both compa anies.) Amazon had been courting Zappos since 2005‚ hoping a merger would enable Amazon to expand and strengthen its market share in soft-line retail catego ries such as shoes and apparel—categories o the company considered strategically important to its b usiness growth.1 While Amazon’s interest e intrigued Zappos’ CEO‚ Tony Hsieh‚ and chairman‚ C OO‚ and CFO‚ Alfred Lin‚ the two senior executives had not felt the time
Premium Tony Hsieh Shoe Athletic shoe
10am -12pm Zappos case study Case Questions for Discussion 1. Draw and describe the customer benefit package that Zappos provides. Identify and describe one primary value creation‚ one support‚ and one general management process you might encounter at Zappos. (A) General Management Pro Value creation Process Value creation Process Customer Customer Value creation Process Wants & Perceived Support Process Needs Benefits The customer benefit package Zappos provided to their
Premium Management Supply chain management Operations management
------------------------------------------------- Leadership by Zappos ------------------------------------------------- For this first assessment‚ we wish to provide a general overview of Zappos corporate‚ and to focus on its original methods of management. At a glance‚ Zappos was fonded in 1999 and is a service company that happens to sell shoes‚ but also clothing‚ handbags‚ eyewear‚ and watches. The strength of this company is based on its online service: a fast and free shipping. The benefits
Premium Tony Hsieh Management Leadership
Case Study: Genentech Discussion Questions 1. Would you characterize Genentech’s employees as experiencing distress or eustress? Distress is the type of stress that has negative implications‚ whereas eustress has a positive form of stress‚ usually related to desirable events in someone’s life. Therefore‚ I would characterize the Genentech’s employees as experiencing eustress. For example‚ all these programs that Genentech offers to its employees make life less stressful
Premium Employment Stress
Zappos’ culture is one that we all dream about‚ one that promotes friendship‚ equality‚ and happiness. Bauer and Erdogan define culture as an organization’s personality‚ which refers to a system of shared assumptions‚ values‚ and beliefs that show employees what is appropriate and inappropriate behavior. Zappos’ culture was considered an outlier to say the least‚ one that was driven off of “inspiration rather than motivation” according to CEO Tony Hseih. It was the goal of the organization to empower
Premium Bank of America Culture Organizational culture
1. At the moment‚ Roche has a share of 65.9 %. The plan is to buy the rest of the 44.1 % of shares‚ so this case is clearly a complete acquisition. The merger of Roche is clearly a horizontal takeover. Both firms focus on pharmaceutical research‚ where Roche is mainly focused on pharmaceuticals and mdedical diagnoses. Genentech is primarily focused on devevloping products based on gene splicing or recombinant DNA for diseases such as cancer and aids. The reason for a complete takeover could be
Premium ABN AMRO Biotechnology DNA
Zappos Case Study Analysis Started as a pure shoes E-tailer in 1999 in San Francisco under shoesite.com‚ Zappos went from $1.6M in gross sales to more than $2 billion in 2011 including apparel‚ footwear and accessories (Figure:1). The customer service dedicated company created and fostered a great business model that puts the company culture in the driver’s seat. During the recession of 2008 the company laid off 8% of its workforce. Therefore‚ in 2009 Hsieh‚ the CEO was forced to sell the company
Premium Tony Hsieh Customer service Jeff Bezos
BUSB 481 - Professor Coulson Case 27 - Genentech: After the Acquisition by Roche Terry Fender June 3‚ 2015 1. Perform a VRIO analysis. What is Genentech’s competitive advantage‚ if any? The significant resource that led to Genentech ’s competitive advantage was culture. This culture was instilled by it ’s founding partners Robert Swanson and Herbert Boyer. In this culture R&D focused on applying leading edge scientific knowledge to discover and develop best-in-class medicines. The culture of "individual
Premium Biotechnology Genentech New product development
Professor Yépez CASE #2 — ZAPPOS.COM 2009: CLOTHING‚ CUSTOMER SERVICE‚ AND COMPANY CULTURE In 1999‚ Nick Swinmurn found himself walking through the mall‚ unable to find the right pair of shoes after visiting a variety of stores. Empty-handed‚ he went home to search online and found that there was no major online shoe retailer. A few months later‚ Swinmurn quit his job and started Zappos.com‚ an online store that carried the latest shoe styles‚ brands and colors. Over the past decade‚ Zappos has evolved
Premium Customer service Marketing
Zappos Case Analysis Zappos‚ as we all know‚ is a well- run company that selling shoes‚ as well as other products‚ such as handbag‚ luggage‚ clothing‚ and etc. Why can Zappos achieve such a huge success? Form my point of my view; there are 5 key success factors. Firstly‚ Zappos mainly focus on customer service. For example‚ it provides a WOW experience; the loading speed is faster than other retailer company. Like Hsieh said‚ he regarded customer service as an investment‚ instead of an expense
Premium Customer service Customer Supply chain management