Unit 2 – Geek Squad Case Assignment 1. What are the key environmental factors that created an opportunity for Robert Stephens to start the Geek Squad? During the 90’s there was not much competition in understanding technology‚ repair of advance technology or installation and programming. Also‚ with the introduction of high tech equipment‚ there was a lack of qualified talent which made it easy for the Geek Squad to flourish. Many consumers where highly interested in owning the technology but
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1) What are the key environmental factors that created an opportunity for Robert Stephens to start the Geek Squad? The many changes in the environment that occurred were related to technology‚ computers‚ software‚ communications‚ entertainment‚ and social factors such as demographics and cultures‚ all things he came to realize during his consulting years. While Stephens was attending college and working towards earning a degree in computer science‚ he also worked as a consultant repairing televisions
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which is where Geek Squad comes into play. This has helped decrease return rates by 25%-35% of their products. B) Women have become a very important subject for Best Buy since they have started to have a lot more interest in buying personal computers and home entertainment systems for their own benefit. The problem with the women buying the products is that they are expecting service during and the purchase and an installation after the purchase‚ which wasn’t offered until Geek Squad started their
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Case 1 GEEK SQUAD: A NEW BUSINESS FOR A NEW ENVIRONMENT 1. What are the key environmental forces that created an opportunity for Robert Stephens to start the Geek Squad? I believe the Key environmental forces were (technological & competitive) His experience as a consultant led him to realize that most people needed help with technology‚ Robert Stephens stated : “ we have all experienced trying to keep up with the many changes in our environment‚ particularly those related to computers‚ technology
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Cluster 1 VIDEO CASE 3: Geek Squad: A New Business for a New Environment Question A: Describe how technology has changed in the past five years. Over the past few years technology has changed and had significant impact on the way we live. Almost everyone has a smart phone‚ regardless of age or social status. We text and email instead of talk‚ because it faster and convenient. We can rent movies with a click of the button and stream it to our device or home. Everything is based
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Question 1 What are the key environmental factors that created an opportunity for Robert Stephens to start the Geek Squad? Technology Changes – as he said. “as long as there is innovation‚ there is going to be new kind of chaos”. His experience as a consultant led him to realize that most people needed help with technology and that they saw value in a service whose employees would show up at a specified time‚ be friendly‚ use understandable language and solve the problem. Regarding the consumers:
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Geek Squad is a subsidiary of best buy company that provides technical supports services to residential and business around the world. They are the first company who provides national 24-hour technical supports service via remote access on Internet. Their unique business style and market strategy keep the business growing rapidly. By the SWOT analysis‚ it seems Geek Squad is in a very good business shape‚ they should keep it up with more improvement on their service quality and try to expend the
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Geek Squad There are many environmental factors that transpired to allow for Robert Stephens to create Geek Squad. Some of those factors include “Wireless broadband technology‚ high-definition televisions‚ Internet interfaces‚ trends toward computers‚ phones and entertainment systems.” Since many of these factors are somewhat complicated‚ not many consumers would be able to figure out how to properly work them having the ability for Geek Squad to provide a service to consumers that would help
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were not conversant with technology. The company identified this niche and capitalized on helping people with electronics. Consequently‚ the company realized that consumers were willing to pay in return of technical advice on their equipment. Greek Squad was the technical wing that was and is to this date designated to customizing electronic equipment to customer specifications. In this case‚ technology comes hand in hand with the social aspect of the consumers wanting to keep up with the latest technology
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Buy‚ Geek Squad can advertise itself more‚ increment its operations to give more administrations‚ serve more clients and thus the general development of the association. It is likewise clear that progressions in natural conditions are not destructive to organizations but rather are here and there beneficial and can take the association to another level if misused well What key environmental forces which opportunity for Robert Stephens to start the Geek Squad? Robert Stephens started Geek Squad
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