Ngai Yiu Student ID: 14087108D Seminar number: SEM003 A front office is a department that is significant and unique in a hotel. According to the characteristics and functions of the front office‚ I would like to use highly variable‚ organized‚ technical‚ essential‚ layer of intermediate to describe a front office. H stands for highly variable. It is clear that the functions of the front office and the responsibilities of the front office staff are highly variable. The staff includes desk clerk
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weekly departmental schedule can be time consuming. It’s difficult to juggle various financial guidelines as well as ensure optimum staffing levels to properly serve guests without a budget. The front office ‘transaction’ is simply the time it takes to check a conference guest in and/ or out of the hotel. A budget is a financial document used to project future income and expenses. The budgeting process may be carried out by individuals or companies to estimate whether the person/ company can continue
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PAGE NO1 1. History of hotels: 1.1 History of hotels in the world----------------------------------- 1.2 History of hotels in Dhaka----------------------------------- 1.3 History of Swiss Garden Hotel --------------------------------- 2. Introduction 2.1 Introduction of Hotel Crown Plaza---------------------------- 2.2 Objectives of Hotel Crown Plaza Hotel------------------------ 2.3 Mission statement------------------------------------------------
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History and Importance of Front Office Staff Denisse Lopez Alicea Anthem College Medical Front Office Procedures Cheryl Martin February 2‚ 2014 History and Importance of Front Office Staff The Front Office Staff perform many administrative duties under the supervision of a physician or other health care professional. They have many responsibilities and duties every day in the medical office. Medical assistants began being certified when AAMA was formed in 1956 in
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Greg: As Greg is the leader of the front office department‚ with his years of experience and his level of maturity‚ level-two leadership would be the appropriate style of method for this situation. The concept of level-two leadership is to reason through logic and data. We have identified the expertise power as the main source of power to motivate Greg. According to Clawson’s theory‚ “expertise influence come about when one person knows more about a critical issue than another” (Clawson‚ 2009)
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Examination Paper: Hotel Management IIBM Institute of Business Management Examination Paper MM.100 Front Office Management Section A: Objective Type (30 Marks) • • • This section consists of Multiple Choice Questions and Short Questions Answer all the questions Part one carries 1 mark each and Part 2 questions carry 5 marks each. Part One: Multiple Choices: 1. To create a
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misunderstanding and miscommunication when serving foreign guests or working with team members from foreign countries‚ that are also happen with the attendant of Front Office department in the hotel industry. Front Office department is the first and the last department which meets the guest or the client at the hotel that is why‚ front office attendants are really needs to know and to understand how to handling or treating the guest they will met. As we know‚ there are so many people with the different
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The career choice I made was medical front office assistant. Being a medical front office assistant is best described as being a receptionist at a medical office. A medical front office assistant is responsible for greeting patients‚ scheduling appointments‚ and dealing with insurance information. Studying to become a medical front office assistant can be reasoned but not limited to: salary benefits‚ a growing demand for the career‚ education requirements and also personality qualifications to become
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There are many departments in a hotel‚ for an example‚ housekeeping department‚ front office department‚ engineering department‚ accounting department‚ safety and security department and food and beverage department. It is important to collect‚ store data and information that is related to the activities that involves managing and controlling their facilities regardless of the style‚ size and location of the hotel. The definition of inter-relationship is two or more things or people are connected
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Introducing Health and Safety - Office Skills Series 2 1. What are an employer’s responsibilities when it comes to the health and safety of workers? They must provide a safe and healthy workplace by identifying the hazard‚ assessing the risk and controlling the risk 2. What are an employee’s responsibilities when it comes to health and safety in the workplace? Cooperate with employer and any safety plan that has been set by that workplace in a given situation 3. If a potential hazard is identified
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