it’s delivered to the hotel. D: Of course. I’ll need your passport‚ and please sign this guest card. Mary: Okay. Here you are. Oh and what is the checkout time? D: Eleven A.M. and if you need any assistance. Please see our concierge or call the front desk. Here are your keys. Getting hotel information conversation Script: D: Hello‚ What can I do for you? Lisa: We just arrived at the hotel. Can you tell us what restaurants you have? D: The Hula-Hula Restaurant is open now‚ there is also a
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Making a Reservation Receptionist: Good morning. Welcome to The burj al arab Hotel. Client: Hi‚ good morning. I’d like to make a reservation for September 24. Do you have any vacancies? R: Yes sir‚ we have several rooms available for that particular weekend. R: How long will you be staying? C: I’ll be staying for two nights. R: How many people is the reservation for? C: There will be two of us. R: And would you like a room with twin beds or a double bed? C: A double bed‚ please. R: Great
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The Role of The Front Office A security program is most effective when all employees participate in the hotel’s security efforts. Front office staff play a paticularly important role. Front desk agent‚ door attendants‚ bellpersons‚ and parking attendantshave the oppurtunity to observe all persons entering or departing the premises. Suspicious activities or circumstances involving a guest or visitor should be reported to the hotel’s security department or a designated staff member. Several procedures
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FRONT OFFICE OPERATION Front office is a business term that refers to a company’s departments that come in contact with clients‚ including the marketing‚ sales‚ and service departments. In the hotel industry‚ the front office welcomes guests to the accommodation section: meeting and greeting them‚ taking and organizing reservations‚ allocating check in and out of rooms‚ organizing porter service‚ issuing keys and other security arrangements‚ passing on messages to customers and settling the
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1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk ‚ uniformed service the front desk ‚ uniformed services‚ PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. et.al‚1996).The person who responsible of all the function of the front office. Basically
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today’s Front Office Managers Author: Rupneet Singh Sekhon Accommodation and Facilities Management Date: 1st April 2011 Contents Executive Summary 3 Aims and Objectives 3 Methodology 3 Introduction 3 The Management of Human Resources 4 Revenue Management 5 Safety and Security Management 5 Conclusion 6 References 8 Executive Summary ‘‘Today’s front office managers face much greater challenges than managers of a generation ago’’(Kasavana and Brooks‚ 2005). Front office
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AB206: Hotel Management and Operations Randi Yvette Beamer Unit 5 Assignment - Preparation and Review of the Night Audit Dr. Jan Roy June 20‚ 2013 Night Audit – Step one The night auditor is done to show the daily operation statistics of the hotel. This audit will assist the GM and department directors are seeing how they are doing on meeting their targeted budget. |June 1st. |Figures
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CHAPTER 1 INTRODUCTION TO FRONT OFFICE ▪ Explain the key features of Property Management Systems. ▪ Describe common accommodation venue structures. ▪ Identify guests and target markets. ▪ Understand the cycle of service. What is Front Office? It is the face of the hotel. It also the heart of the venue‚ if not physically‚ then certainly operationally. Property Management Systems - A system of keeping track of and controlling financial and non financial
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language Good Morning/Afternoon/Evening etc. Informal: what is up‚ long time no tee‚ yeah. Guiding to Front Desk/Reception Counter: Bellboy comes into the scenario. His prime function‚ after greeting is to escort the quest to front desk. After that to guest room it is also called “Room the Guest” Registration: Registration procedures be gins at Front Desk/Reception counter. Front desk personal have to have ready smile at all the times while greeting the guest. As the guest approves the
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Test Paper - Front office operations II Section 2 True False True True True True True False True True Section 3 Question 1 Airlines * They operate world -wide and normally make arrangements for the flight crew to stay overnight in hotels. Hotel bookings centres and agencies * Specialised agencies that will book rooms for costumers at the hotel they chose to stay. They give information to their costumer about hotels and what is available. Hotel representatives
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