"From an emotional labour perspective how does dealing with an abusive customer lead to stress and burnout" Essays and Research Papers

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    Job Stress and Burnout

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    Stress and Burnout There is a lot to be said about occupational stressburnout and work satisfaction. However‚ finding the ideal career field can be a challenging task all by itself‚ and even more difficult with the pressures of financial hardships. As a result‚ some people may not have the luxury to concern themselves with obtaining employment that offers work satisfaction. Then again‚ a person may only be interested in making a good honest living‚ getting the bills paid and enjoying a reasonable

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    (Bryman‚ 2004) under chapter 5 performative labouremotional labour can be defined as state of affairs between employees as part of their working roles needing to express feelings and emotions preferably to seem as though their emotions are deeply held within their job requirements. The type of emotions delivered can be encouraging or undesirable emotions or in other words‚ positive or negative emotions. All though there can be negative or positive emotional labour‚ in this chapter the author focuses more

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    Emotional Labour Essay

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    (2004)‚ emotional labour is regarded as situation in the workplace where workers are required to shows certain emotion as a part of their job. Bryman (2004‚ p.103) describes the developing trend of presuming work as a performance‚ where workplace is seen as stage for performance‚ while workers are the actors on the stage. He states that workers’ performance that is presented to the customers is vital as it is memorable to customers. Bryman (2004‚ p.103) emphasizes that emotional labour is capable

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    Factors that may lead to abusive situations Everyone can be victims of abusive behaviour. There are many factors that may lead to abusive situations‚ it could be physical that are seen clearly‚ some are hidden and some are emotional that the victim needs to talk to someone about. Abuse may be a single act or many acts. It can occur in any relationship and may be the result of deliberate intent‚ ignorance or neglect. It may be a criminal offence‚ such as rape‚ assault or theft. (http://myway.trafford

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    main ideas behind this proposal which is to help reduce the work-related stress and burnout. The information has been collected from four articles related to the matter‚ which has been observed and analysed in order to find out how the Human Resource department can contribute towards reducing this problem. This is a major setback within any organisation and The Schwartz Group is not an exception. Stress and burnout can lead to many different negative effects on the company’s employees and the

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    years‚ stress has become a major problem in the work place. Burnout is a psychological response to work stress that is characterized by emotional exhaustion‚ depersonalization‚ and reduced feelings of personal accomplishment. In this paper‚ I have reviewed the burnout literature from 2007 to present‚ identifying important trends that have characterized the meaning of burnout and stressors in the workplace. I have focused my attention on theoretical models that explain the meaning of burnout‚ burnout

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    Discovering Emotional Labour Emotional work is the control of a person’s feeling in order to display the appropriate emotions to others in different situations (Hochschild‚ 1983: Pg.7). In other words‚ a person has to put aside his or her own feelings and shows the right emotions in the right place at the right time. This concept can be applied to many aspects of our daily life and when used in terms of it being sold for a wage‚ Hochschild (1983) define it as emotional labour. By focusing on the

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    Managing Stress: The Prevention of Burnout Heather A. Ingalls Chamberlain College of Nursing NR 351: Transitions in the Professions Summer A 2010 Managing Stress: The Prevention of Burnout Farrington (1997) stated “Stress has been identified as possibly the greatest reason why so many qualified nurses give up nursing” (p. 44). Stress leads to burnout which leads to nurses no longer being nurses either by personal choice or by some incident that happened that has caused this nurse to no longer

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    Anxiety‚ stress and burnout in nursing is a significant issue‚ which affects many nurses during their professional career (McVicar‚ 2003). Graduate nurses transitioning from university education to a hospital setting face additional causes of stress and new challenges at this time and require accommodating measures such as a supportive work environment (Chang & Hancock‚ 2003). At present the nation is experiencing a severe nursing shortage that is impacting greatly on the work conditions of nurses

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    | Managing Stress in the Professional Nurse to Prevent Burnout | | | Caring for others is a vital part of nursing‚ but sometimes the demands can be crushing. A nurse can become emotionally and /or physically exhausted‚ sometimes to the point where the nurse may stop working. The phenomenon described is nursing burnout. This paper will include facts and causes of burnout‚ individual & environmental factors contributing to burnout‚ ways to manage and decrease burnout and most importantly

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