Consumer Behavior School of Business Management ‚ NMIMS FT MBA II Year Trimester IV 2013-2014 Goals: Post liberalization‚ companies in India that earlier had a very product oriented or sales oriented approach realized the need for customer orientation. It hence became imperative to know the customer not only on quantitative measures (What‚ how much)‚ but also on qualitative measures (the Whys & Haws). This meant understanding the external & individual determinants affecting consumer
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Consumer behavior: Consumer behaviour is the study of individuals‚ groups‚ or organizations and processes they use to select‚ secure‚ and dispose of products‚ services‚ experiences‚ or ideas to satisfy needs and impacts that these processes have on the consumer and society. It blends elements from psychology‚ sociology‚ social anthropology and economics. It attempts to understand the decision-making processes of buyers‚ both individually and in groups. It studies characteristics of individual consumers
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initiatives on consumer’s buying behaviour: An empirical study Abu Bashar‚ Assistant Professor‚ Institute of Management Studies‚ Dehradun. ABSTRACT Although research into CSR and consumer behavior is still relatively young‚ there exists a growing interest in studying the links between CSR and marketing. The Indian consumers are now well aware that‚ in pursuing their business endeavors‚ companies now have to show more responsibility towards society and the environment where they are operating and at
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What is Consumer Learning? Consumer Learning is the process by which individuals acquire the purchase and consumption knowledge and experience they apply to future related behavior. Most of the learning is incidental. Some of it is intentional. Basic elements that contribute to an understanding of learning are: 1. Motivation 2. Cues 3. Response 4. Reinforcement There are 2 theories on how Individuals learn: 1. Behavioral Theory 2. Cognitive Theory Both contribute to an understanding
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Economists assume that any decision maker a consumer‚ the manager of a business firm‚ or officials in a government agency tries to make the best out of any situation. More specifically‚ we assume that consumers strive to maximize their utility a quantitative measure of their well-being or satisfaction. Anything that makes the consumer better off is assumed to raise his utility. Anything that makes the consumer worse off will decrease his utility. Are you troubled by this assumption? Many people are
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1. Introduction Consumers have a number of abiding images of themselves. Those self-images are very closely associated with personal characteristics‚ memories and experiences which are determinants of the influences of self-reference and involvement on consumer behavior. Marketers have long tried to appeal to consumers in terms of self-reference and involvement‚ because according to Bettman‚ Capon and Lutz. consumers combine involvement and self-reference with information about product attributes
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Consumer Fraud Yolanda Garnett Wilmington University Consumer Fraud Introduction Consumer fraud is a purposeful‚ unlawful act that deceives‚ manipulates‚ or provides false statements to damage others. Fraud is described in the dictionary as “deceit‚ trickery‚ sharp practice‚ or breach of confidence‚ perpetrated for profit or to gain some unfair or dishonest advantage (fraud). Consumer fraud is usually associated with a person or group of people manipulating something to deceive others
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http://www.moma.org/interactives/exhibitions/2008/elasticmind/ Agustin‚ C. O.‚ & Singh‚ J. (2005). Curvilinear effects of consumer loyalty determinants in relational exchanges. Journal of Marketing Research‚ 42‚ 96–109. CrossRef‚Web of Science® Times Cited: 32 PolyU eLink Ajzen‚ I.‚ & Fishbein‚ M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs‚ NJ: Prentice-Hall. PolyU eLink Anderson‚ E. W.‚ Fornell‚ C.‚ & Lehmann‚ D. R. (1994). Customer satisfaction
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A STUDY ON CONSUMER BUYING BEHAVIOUR OF MOBILE PHONES IN INDIA Synopsis of Introduction Consumer behavior refers to the mental and emotional process and the observable behavior of consumers during searching‚ purchasing and post consumption of a product or service. Consumer behavior involves study of how people buy‚ what they buy‚ when they buy and why they buy. It blends the elements from psychology‚ sociology‚ socio- psychology‚ anthropology and economics.
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benefits of their product and services to potential consumers. Sociocultural inputs consist of a wide range of non-commercial influences. A TV with a built DVD and A concentrated liquid laundry detergent are influencing by marketing inputs more. Since marketers can influence the consumers perception through illustrated advantages of those product. Fat reduced ice cream and pay television are more influencing by social cultural. Since when consumers by those products‚ they would like to ask the opinion
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