HM 211 Study Guide One CHAPTER ONE Hospitality: comes from French word “hospice” and Latin word “hospitium” Pineapple legend: sea captains arriving home brought fruit back; sign of safe return Pineapple tradition: symbol of welcome‚ friendship‚ and hospitality; recognizes for concept of SERVICE Origins of hospitality: -Summarians: after becoming farmers‚ they began writing‚ inventing money‚ creating pottery‚ making tools‚ producing beer -taverns provided places for locals to
Premium Hotel Hotels
Part B: Written Assignment/Task As an experienced hospitality industry worker you have been asked to write an article for the careers section of a local newspaper The topic for your article is “Working within the law – a guide for hospitality workers” • You will need to collect up to date information on at least 4 pieces of legislation to include in the article • In the article you will need to outline each piece of legislation and main features including recent changes or updates.
Free Occupational safety and health Employment Hygiene
............................................... 3 1.4 Delimitation ................................................................................... 3 2 Frame of Reference .............................................................. 4 2.1 Service Marketing.......................................................................... 4 2.2 Marketing Communications........................................................... 5 2.2.1 Communication Process.........................................
Premium Marketing
International Journal of Hospitality Management 29 (2010) 609–619 Contents lists available at ScienceDirect International Journal of Hospitality Management journal homepage: www.elsevier.com/locate/ijhosman Antecedents and consequences of job satisfaction in the hotel industry Jen-Te Yang * Department of Hotel Management‚ National Kaohsiung Hospitality College‚ P.O. Box 608‚ Kaohsiung City (800)‚ Taiwan‚ ROC A R T I C L E I N F O A B S T R A C T Keywords: Job satisfaction Organizational
Premium Organizational studies and human resource management Empiricism Job satisfaction
Chapter 1: The Hospitality Industry and You What is Hospitality? * Many people’s definition of hospitality extends only to restaurants and hotels * In reality‚ it goes far beyond this and includes any organization that provides food‚ shelter‚ and other services * Students considering entering the field of hospitality should take into consideration all of the types of business that hospitality encompasses but also‚ the various career streams in functional areas across segments (such as accounting
Premium Organization Hotel Management
Skip to Main Content Home Help PUBLICATIONSBROWSE BY SUBJECTRESOURCESTraining and TutorialsFor ResearchersFor LibrariansFor SocietiesFor AuthorsFor AdvertisersFor MediaFor AgentsABOUT USLOGIN Enter e-mail address Enter password REMEMBER ME NOT REGISTERED ? FORGOTTEN PASSWORD ? INSTITUTIONAL LOGIN > Home > Microbiology & Virology > Travel / Tropical Medicine > Journal of Travel Medicine > Vol 17 Issue 1 > Abstract JOURNAL TOOLS Get New Content Alerts Get RSS feed Save
Premium Health care Translation Linguistics
internet very quickly‚ with millions of people‚ who have already joined it. It is a young phenomenon‚ impulsed by the desire of meeting and chatting with friends‚ on a single platform‚ such as Facebook® or Twitter®. But‚ social media means to join groups and pages‚ to participate to debates‚ to give feedbacks or reviews too. In this way‚ how is it useful for hotels and hospitality companies? What are the advantages? What are the drawbacks? In the first part‚ this essay will analyse the different advantages
Premium Facebook Social network service Twitter
Vision Statement 12 1.2 Mission Statement 12 1.2.1 Nando’s Mission Statement 12 1.2.2 Recommended Mission Statement 12 2. Macro-environmental Analysis and Industry Attractiveness 14 2.1 Porter’s Five Forces 14 2.2 Overall Macro-Environmental Pest Factors 21 2.3 Key Driving Forces Affecting the Industry 22 2.4 External Factor Evaluation (EFE) 23 3. Company and Competitor Analysis 25 3.1 Competitive Profile Matrix (CPM) 25 4. Micro-Environmental Analysis and
Premium Food Power Nando's
TABLE OF CONTENTS Food Service: A Growing Industry 1 Categories of Food Service 2 Catering and Food Delivery Services 3 Hygiene and Sanitation 9 Design and Layout of the Dining 12 And Working Area Principles of Quantity Cooking 15 Planning Menu 21 Capital Requirements‚ Food Costing and Pricing
Premium Management Strategic management Marketing
. Describe workplace skills necessary to be successful in hospitality and tourism industry. There are a lot of skills need to us practice if want to be successful in hospitality and tourism industry . One of the good skills are building relationships among work colleague and customers. Creating good working relationships with the people around you is critical to the success of being able to deliver a job. It will also create family environment which make all will feel comfortable. As a example
Premium Communication Customer Good