HOMEWORK 1.1 BCOM /275 February 15‚ 2012 Assignment 1.1: Communication Process Model | Situation 1 | Situation 2 | Who was the sender? | Manager | Client | Who was the receiver? | Me | Me | What was the message? | Manager reminded me my position was an on-call only basis. | Client wanted to check the balance on her account. | What channel was used to send the message? | Oral Communication | Telephone | What was the misunderstanding that occurred? | I thought she meant I can only
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TRANSACTIONAL ANALYSIS The reaction of people to a management problem cannot always be anticipated. But‚ we can predict the kind of responses our interventions may evoke from people. How? The answer is –with the help of transactional analysis. When people interact in assertive or non-assertive ways‚ there is a social transaction in which one person responds to another. The study of these social transactions between people is called transactional analysis. It is a method of analyzing and understanding
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Transactional Analysis The following is an introductory description of Transactional Analysis. It is designed to be understood by the layperson‚ written with approximately the same level of complexity that Berne used for Games People Play. Psychoanalysis before Eric Berne While there were many theories purporting to explain human behavior before Eric Berne‚ the most frequently cited and known is the work of Sigmund Freud. Freud emerged in the early 20th century with his theories about personality
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Introduction and History - Transactional Analysis is a theory to understand human behavior through concepts which have been taken from psychology and psychotherapy. This method helps in understanding and to some extent – predicting how people behave in different situations. Transaction analysis was developed by Eric Berne during 1950’s and was made famous by his book – “Games People Play”. This theory was further developed by Dr. Thomas Harris in his book – “I am OK‚ You’re Ok” in late 1960’s
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Models of communication are created to explain the human communication process both professionally and among peers. There have been several models created. In the workforce‚ we should be trained as to how to properly communicate in a professional business setting using a model that allows effective communication. The communication model can appear simple because we often only look at it as “sender” and “receiver”. However‚ there is much left in-between‚ such as feedback‚ message‚ channel(s)‚ context
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Transactional Analysis The following is an introductory description of Transactional Analysis. It is designed to be understood by the layperson‚ written with approximately the same level of complexity that Berne used forGames People Play. Psychoanalysis before Eric Berne While there were many theories purporting to explain human behavior before HYPERLINK http//www.ericberne.com/eric_berne_biography/ o Biography of Eric Berne Eric Berne‚the most frequently cited and known is the work of Sigmund Freud
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Supportive Communication is the skill most linked with effective management. Discuss briefly the basic communications model and noise‚ then focus on supportive communications within the context of coaching and counseling. Use specific job situations throughout. How does supportive communications reduce noise? Supportive communications are linked with empowerment‚ collaboration‚ and facilitation. A commonly used communication model is the following: Communicator Encoding Message Medium
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Transactional leadership is more of a management style than a form of leadership. Nevertheless‚ it can be very effective for motivating subordinates and eliciting productivity. There are a few assumptions that go hand-in-hand with transactional leadership. Primarily‚ transactional leadership assumes that people are motivated by rewards‚ they will cede authority to their chosen leaders and fulfill goals and objectives set by their leaders. There are many benefits that come with an organization’s choice
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Dr. Eric Berne was a prominent Psychiatrist and is the author of “Game People Play” in which he introduces Games and Transactional Analysis to the world. Transaction: When two people communicate‚ each exchange is a transaction. A transaction consists of a singular stimulus and a single response‚ verbal or nonverbal from one person to another. It is called a transaction because each party gains something by it. Berne said that when people are in their different ego states and they interact with
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Transactional Analysis Dr. Eric Berne‚ the originator of Transactional Analysis‚ has explained transaction is a unit of social intercourse. According to him‚ if two or more people encounter each other…sooner or later one of them will speak‚ or give some other indication of acknowledging the presence of the others. This is called transactional stimulus. Another person will then say or do something which is in some way related to stimulus‚ and that is called transactional response. What is transactional
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